Highly empathetic and detail-oriented professional with over 20 years of experience specializing in high-touch customer relationship management, conflict resolution, and compliance assurance. Expert at handling sensitive customer requests and maintaining satisfaction under pressure. Seeking a remote Customer Service Representative position to utilize proven abilities in effective communication, negotiation, and system accuracy to deliver exceptional customer experiences.
Open To Work
Hi, I’m
GENEVIEVE MAYO
Roxbury,Maine
Summary
Overview
16
years of professional experience
2004
years of post-secondary education
Work History
Community EnergyPeru, Maine
Cashier
2024.04 - 2025.04 (1 education.year_Label)
Job overview
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Utilized point-of-sale systems to streamline transaction processes effectively.
- Maintained accurate cash drawers and balanced transactions daily.
- Processed customer payments quickly and returned exact change and receipts.
Vacasa
Lead Housekeeper - Focus on Guest Relations & Resolution
2019.06 - 2022.05 (2 education.years_Label & 11 education.months_Label)
Job overview
- Managed all guest and property owner communications, proactively addressing questions, concerns, and complaints.
- Recognized for collaborating with stakeholders to fulfill special requests, resulting in a high degree of customer satisfaction.
- Responsible for training new staff and communicating detailed protocols and safety procedures.
C.N. Brown Big Apple
Cashier - Focus on Accuracy & Fast-Paced Service
2017.01 - 2019.06 (2 education.years_Label & 5 education.months_Label)
Job overview
- Provided rapid, error-free customer service while managing cash, check, and credit transactions.
- Successfully balanced daily accounting records, showcasing reliability and accuracy in financial handling.
- Utilized clear communication to quickly resolve customer issues at the point of sale.
Landmark Appraisal Management
Quality Control Specialist - Focus on Compliance & Negotiation
2009.09 - 2014.11 (5 education.years_Label & 2 education.months_Label)
Job overview
- Served as a key liaison, maintaining relationships with clients, lenders, and appraisers to ensure service quality.
- Negotiated agreements between appraisers and lenders to swiftly resolve differences and reach consensus.
- Ensured all financial appraisals adhered to strict local, state, and federal regulations, demonstrating high attention to detail and compliance.
Education
University of MaineOrono, ME
Associate of Science from Administration of Justice
University Overview
- Graduated with Honors
- GPA: 3.8
Skills
- Conflict Resolution
- Customer Satisfaction
- Detail-Oriented
- Accuracy
- System Proficiency
- Team Communication
- Communication skills
- Transaction processing
- Cash handling
- Point-of-sale operation
- Attention to detail
- Clear communication
- Time management
- Customer service
- Time management skills
- Drawer balancing
- Money handling
- Liquor law compliance
- Multitasking and organization
- Cash management
- Empathy and patience
- Work ethic and integrity
- Professionalism and courtesy
- POS systems
- Scanner operations
- Cash handling and management
- Customer service excellence
- Reliability and punctuality
- Refunds and exchanges
- Written and verbal communication
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Community Energy
2024.04 - 2025.04 (1 education.year_Label)
Lead Housekeeper - Focus on Guest Relations & Resolution
Vacasa
2019.06 - 2022.05 (2 education.years_Label & 11 education.months_Label)
Cashier - Focus on Accuracy & Fast-Paced Service
C.N. Brown Big Apple
2017.01 - 2019.06 (2 education.years_Label & 5 education.months_Label)
Quality Control Specialist - Focus on Compliance & Negotiation
Landmark Appraisal Management
2009.09 - 2014.11 (5 education.years_Label & 2 education.months_Label)
University of Maine
Associate of Science from Administration of Justice
2004.01