Heaven Saavedra
UPS
Albuquerque
6
years of professional experience
Dedicated and results-driven professional with over 5 years of leadership and operations experience at UPS. Proven ability to supervise teams, train and develop employees, manage workflow, and maintain high standards of productivity, safety, and service. Experienced in overseeing multiple operational areas and ensuring efficient daily operations in a fast-paced environment. Holds an Associate of Applied Science in Business Administration and a Certificate in Entrepreneurship from Central New Mexico Community College. Proficient in Microsoft Office applications, customer service, problem-solving, and team leadership. A highly motivated, adaptable, and open-minded professional who is eager to learn new skills, embrace new challenges, and continuously grow both personally and professionally. Committed to giving my best effort, contributing to team success, and delivering quality results in every opportunity.
Work History
Cashier
11 Months- Provided friendly customer service.
- Managed transactions and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Part-Time Preload Supervisor
5 Years 2 Months- Over 5 years of experience in warehouse operations, logistics, and team leadership.
- Supervise daily package handling operations while ensuring productivity, quality, and safety standards are met.
- Train, mentor, and onboard new employees.
- Develop team members through coaching and performance feedback.
- Possess extensive knowledge of all operational stations within the facility.
- Coordinate staffing, workload distribution, and operational priorities.
- Monitor performance metrics and improve operational efficiency.
- Resolve employee concerns and operational challenges.
- Enforce company policies and workplace safety standards.
- Collaborate with management and employees to achieve operational goals.
Cashier / Customer Service Associate
6 Months- Delivered exceptional customer service.
- Processed customer transactions accurately.
- Assisted guests with questions and concerns.
Education
Associate of Applied Science - Business Administration
Certificate in Entrepreneurship
Skills
Leadership & Operations: Team Leadership
Employee Training & Development
Operations Management
Logistics Coordination
Staff Scheduling
Workflow Optimization
Performance Management
Problem Solving
Conflict Resolution
Customer Service: Customer Relations
Communication
Complaint Resolution
Relationship Building
Professionalism
Technical Skills: Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Office Suite
Data Entry
Computer Operations
Adobe Lightroom
Adobe Photoshop
Canva
Patience and empathy
Work ethic and integrity
Conflict resolution
Staff training
Daily reporting
Regulatory compliance
Multitasking and organization
Organizational growth
Clear communication
Scanner operations
Dependability and reliability
Problem-solving
Honest and dependable
Proficient in software
Drawer balancing
Complex Problem-solving
Team collaboration
Business Experience
- Owner & Photographer | Called and Captured Studios
- Founded and manage a photography business specializing in sports and portrait photography.
- Handle client communication, scheduling, contracts, and customer relations.
- Perform professional photo editing using Adobe Lightroom and Photoshop.
- Create marketing materials and social media content.
- Manage business operations and client experience.
Key Qualifications
- 5+ years of leadership experience with UPS
- Experienced in training, mentoring, and onboarding new employees
- Knowledgeable in all operational stations and workflows within a high-volume logistics facility
- Associate Degree in Business Administration
- Certificate in Entrepreneurship
- Business ownership and entrepreneurial experience
- Strong customer service and communication skills
- Proficient with Microsoft Office and business technology applications
- Adaptable, quick learner with a strong work ethic and willingness to learn new skills
- Committed to contributing to team success and delivering high-quality results
Timeline
Part-Time Preload Supervisor
UPS
05.2021 - CurrentRead More
Cashier / Customer Service Associate
Starlight Cinema
05.2021 - 11.2021Read More
Cashier
Fuego Nutrition
06.2020 - 05.2021Read More
Central New Mexico Community College
Associate of Applied Science from Business Administration
Read More