Summary
Work History
Education
Skills
Timeline
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Chantenevi Smith

Washington,DC

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at TGI Fridays. Proven ability to enhance guest engagement and satisfaction, consistently exceeding sales targets. Expertise in cash handling and high-volume dining environments, fostering repeat business through attentive service and strong rapport with customers.

Work History

Server/Cook

Potomac Valley Lodge
Poolesville, MD
07.2020 - 2021
  • Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
  • Maintained cleanliness and organization of dining area to enhance overall ambiance and safety.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Server

TGI Fridays
Bowie, MD
04.2017 - 2020
  • Provided exceptional customer service by efficiently taking orders and delivering food and beverages.
  • Collaborated with kitchen staff to ensure timely meal preparation and presentation.
  • Processed payments accurately using point-of-sale (POS) systems for efficient transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Education

No Degree - Cosmetology

The Hair Academy
New Carrollton, Md

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • High volume dining

Timeline

Server/Cook

Potomac Valley Lodge
07.2020 - 2021

Server

TGI Fridays
04.2017 - 2020

No Degree - Cosmetology

The Hair Academy

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Chantenevi Smith