Chantericka Code
Huntsville,Alabama
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. I am also a Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Allstate Insurance Co
Huntsville, AL
01.2018 - Current
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Fulfilled requests for title documentation, letters of permission and insurance claims.
- Communicated with insured individuals to explain audit classifications, computations and settlement amounts.
- Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Collected data for insurance claims through interviews.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Dental Representative
Blue Cross Blue Shield -Pangea two
Huntsville, Alabama
05.2020 - 01.2021
- Answered phone calls and directed them to appropriate personnel.
- Processed payments using point of sale system software.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Server
Outback Steakhouse
Huntsville, AL
01.2016 - 01.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Skills
- Credit card payment processing
- Problem-solving abilities
- High-energy attitude
- Critical thinking
- Customer service
- Customer follow-up
- Quote information
- Data entry
- Insurance sales strategy
- Policy adjustment knowledge
- Organizational skills
- Planning & organizing
- Team building
- Decision-making
- Problem resolution
Accomplishments
Adjusters Courses:
Auto Liability State Specifics :General And physical damage
Customizing My work And desk pending management.
LDU: Calibration Claim
Timeline
Dental Representative
Blue Cross Blue Shield -Pangea two
05.2020 - 01.2021
Customer Service Representative
Allstate Insurance Co
01.2018 - Current
Server
Outback Steakhouse
01.2016 - 01.2018
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