Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Sanitation Worker
OCD Janitorial LLC
03.2023 - Current
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Prepared cleaning solutions and equipment in accordance with health and safety standards.
Customer Service Representative
Support Services Group
09.2020 - 01.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Computer Operator
Tatex Thermographers
10.2019 - 06.2020
Maintained spreadsheets of data across multiple systems.
Generated reports covering details about data, system operation, and error monitoring.
Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
Sanitation Associate
Cargill
04.2019 - 10.2019
Maintained neat, clean and sanitized work areas.
Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
Reassembled production lines to restore production with minimal downtime.
Assembly Line Worker
Sanderson Farms
12.2017 - 01.2019
Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Followed protocols to enhance protection and maintain safe work environment.
Assisted quality assurance by inspecting items and removing defective parts.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Customer Service Specialist
General Dynamics Information Technology
06.2014 - 11.2017
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.