Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABETH MERY

ELIZABETH MERY

Houston,Tx

Summary

Friendly, enthusiastic, able to learn new tasks quickly, and proficient in growing key customer relationships. Represent the establishment with a friendly, professional demeanor at all times, always striving for more opportunities to improve myself.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resolve conflicts and issues with speed and efficiency. Respond to all inquiries from builders, customers, and
requests promptly. High level of customer satisfaction by constantly maintaining a friendly attitude. I'm n efficient, highly organized, and ambitious person Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces, and customer areas. Experienced team player with a strong service record, good organizational skills, and , a productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Dedicated with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills, with 2 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Windows data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

8
8
years of professional experience

Work History

Sanitation Worker

HEB Grocery Store
06.2021 - 04.2023
  • Sanitized open food prep areas
  • Attend customer if help is needed
  • Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
  • Sanitized surfaces, equipment and components using chemicals like degreaser and whitening block.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Collected, sorted and disposed of garbage and recycling from production work areas.

Package Handler

FedEx
03.2021 - 06.2021
  • Login assigned delivery trucks into scanner
  • Move in a fast pace
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Safely transported hazardous items using safety equipment avoiding accidents and mishaps.

Seasonal merchandise associate

Marshalls
11.2020 - 02.2021
  • Helped morning crew unload the truck
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced and thanked all customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Updated signage and price tags to reflect current sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Anticipated consumer buying patterns to create purchase and inventory plan.

Package Handler

FedEx:Ground
02.2019 - 11.2019
  • Login assigned delivery trucks into scanner
  • Make sure to scan the assigned package and load in the current truck
  • Move in a fast pace
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Merchandise Associate

Burlington
11.2018 - 01.2019
  • Helped receive morning truck and open boxes
  • Hanged clothes according to size
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced and thanked all customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Built end caps and aisle displays to highlight products and support latest promotions
  • Conferred with store managers to obtain information about customer needs and preferences.

Sales Associate

Party City
09.2018 - 11.2018
  • Help customers on the sale floor by telling them where they can find the item they are looking for
  • Work the cash register checked out customers who are ready
  • Fill in balloons with helium / did balloons order
  • Clean aisles put every thing where they go make sure the store is nice and clean
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.

Cone assistant/ Machine operator

General Plastics And Composites
07.2017 - 04.2018
  • Filled up cones with hemitte, steel shot, lead shot, and resin
  • Cook the cones for 12 hours
  • Make the finishing touches and sent them off for inspection
  • Get the right mandrill and resin for the material needed
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Maintained equipment performance by lubricating and cleaning components.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Read and interpreted blueprints and schematics for production runs.

Cake area Cashier

El bolillo bakery
10.2016 - 03.2017
  • Greet customers entering the establishment
  • Receiving payment by cash, check, Credit card, or automatic debits
  • Offer customers carry-out service at the completion of transactions
  • Helped customers by taking their orders
  • Answer customers' questions, and provide information on procedures or policies
  • Count money in cash drawers at the beginning of shifts to ensure that amounts
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Fitting room/ operator

Target
10.2015 - 12.2015
  • Walked area to make sure everything was neatly maintained
  • Answered customers questions and transfer them in the area they needed
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Offered help to customers and brought alternative sizes.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Monitored customers for signs of theft.
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories.
  • Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
  • Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.

Cashier

Family dollar
03.2015 - 08.2015
  • Greet customers entering the establishment
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts
  • Answer customers' questions, and provide information on procedures or policies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Receptionist

V&V Opportunities & PI
08.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for the senior management team.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Oversaw inventory materials monitoring, requisitions, and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing, and invoicing.
  • Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
  • Received and routed business correspondence to the correct departments and staff members.
  • Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Kept records in CRM to maintain customer data.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Liaised with vendors, contractors, and professional services personnel to properly process orders.

Education

High School Diploma -

Pasadena High School
Pasadena, TX
06.2015

Skills

  • Active listening
  • Persuasion
  • Communication and Media
  • Judgement and Decision Making
  • Bilingual
  • Customer and Personal Service
  • Reading comprehension
  • Writing
  • Detail oriented
  • Safe Work Practices
  • Critical Thinking
  • Adaptable and Flexible
  • Fast learner
  • Payments Posting
  • Microsoft Windows
  • Office Staff Leadership
  • Microsoft SharePoint
  • Google Drive
  • Microsoft Outlook
  • Filing Experience
  • Database Maintenance
  • Manage Budgets
  • Data Verification
  • Social Perceptiveness
  • Mail Distribution
  • Keyboarding Skills
  • Assessment Scheduling
  • Records Preparation
  • Reception Functions
  • Time Management
  • Preparing Contracts
  • Meeting Support
  • Meeting Note-Taking
  • Judgment and Decision-Making
  • Active Listening
  • Facebook
  • LinkedIn
  • Organization
  • Monitoring
  • Coordination
  • Supply Restocking
  • Special Assignments
  • Appointment Confirmation
  • Phone Call Direction
  • Company Directory
  • Information Assistance
  • Call Distribution
  • Client Satisfaction
  • Greeting Visitors
  • Office Administration
  • Data Entry
  • Office Supplies and Inventory
  • Meeting Preparation
  • Information Updates
  • Interpreting Support
  • Store Merchandising
  • Office Meetings
  • Administrative Support
  • Providing Feedback
  • Visual Displays
  • Appointment Scheduling
  • Managing Phone Systems
  • Billing and Payment Processing
  • Message Routing
  • Team Meetings
  • Customer Relationship Management
  • Front Desk Operations
  • Calculate Charges
  • Client Needs Assessment
  • Reading Comprehension
  • Office Equipment
  • Calendar Software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

V&V Opportunities & PI
08.2021 - Current

Sanitation Worker

HEB Grocery Store
06.2021 - 04.2023

Package Handler

FedEx
03.2021 - 06.2021

Seasonal merchandise associate

Marshalls
11.2020 - 02.2021

Package Handler

FedEx:Ground
02.2019 - 11.2019

Merchandise Associate

Burlington
11.2018 - 01.2019

Sales Associate

Party City
09.2018 - 11.2018

Cone assistant/ Machine operator

General Plastics And Composites
07.2017 - 04.2018

Cake area Cashier

El bolillo bakery
10.2016 - 03.2017

Fitting room/ operator

Target
10.2015 - 12.2015

Cashier

Family dollar
03.2015 - 08.2015

High School Diploma -

Pasadena High School
ELIZABETH MERY