Chanthan Im
Fort Bragg,NC
Summary
Senior operations leader with 22 years of experience directing enterprise-scale operations in high-risk, time-sensitive environments. Proven ability to lead cross-functional teams, standardize processes, manage personnel and assets at scale, and advise executive leadership. Expert in operational planning, risk mitigation, logistics coordination, and performance management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Brigade-Level Organization
01.2022 - Current
- Directed day-to-day and long-range operations for a 3,000+ personnel organization, ensuring readiness and continuity.
- Led enterprise planning cycles, personnel accountability, and asset management programs.
- Built and implemented standardized SOPs adopted at division level, improving operational efficiency.
- Served as principal advisor to executive leadership on operations, training, and risk mitigation.
- Planned and executed multiple enterprise-scale events with zero mission failure.
- Oversaw facilities operations, housing programs, and quality-of-life initiatives.
- Directed internal/external communications, media production, and stakeholder engagement.
Senior Operations & Training Manager
01.2018 - 01.2022
- Managed end-to-end operations for a high-risk, multi-stakeholder training organization.
- Directed logistics, scheduling, curriculum development, and resource allocation.
- Planned and executed complex operations requiring detailed risk assessment and controls.
- Led public affairs and external communications, strengthening stakeholder confidence.
Operations Manager / Senior Team Leader
01.2008 - 01.2018
- Led specialized operational teams conducting time-sensitive missions.
- Managed personnel welfare, high-value equipment, and mission planning.
- Developed future leaders and standardized operational processes.
Operations Supervisor / Team Lead
01.2004 - 01.2008
- Supervised team training, compliance, and readiness in a high-performance environment.
- Served as subject matter expert for systems, procedures, and operations.
Education
Associate of Science - Computer And Information Sciences
New England Institute of Technology
East Greenwich, RIBachelor of Science - Digital Cinematography
Full Sail University
Winter Park, FL03-2027
Skills
- Enterprise Operations
- Strategic & Operational Planning
- Cross-Functional Leadership
- Program & Project Management
- Risk & Continuity Management
- Resource & Asset Oversight
- Process Improvement & SOP Development
- Performance Metrics & Readiness Tracking
- Executive Advising
- Training & Workforce Development
Certification
- Strategic & Operational Planning (MDMP)
- Risk Management & Continuity Operations
- Executive Leadership Development
- Public Affairs & Strategic Communications
Timeline
Director of Operations
Brigade-Level Organization
01.2022 - Current
Senior Operations & Training Manager
01.2018 - 01.2022
Operations Manager / Senior Team Leader
01.2008 - 01.2018
Operations Supervisor / Team Lead
01.2004 - 01.2008
Associate of Science - Computer And Information Sciences
New England Institute of Technology
Bachelor of Science - Digital Cinematography
Full Sail University
ADDITIONAL VALUE
- 17 years leading organizational communications, photography, videography, and executive messaging
- Advanced proficiency in Microsoft 365 and Adobe Creative Suite