Chan Touch
Long Beach,CA
Summary
Bilingual (English/Khmer) Billing Specialist professional with 8+ years of experience performing various accounts receivable functions. Strong familiarity with claims procedures, collection techniques, and customer query resolutions. Extremely organized and detail oriented. I am a reliable and efficient candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Billing & Collections Specialist II
RENOVO SOLUTIONS LLC
Irvine
12.2018 - Current
- Produce large volumes of client invoices using Intaact Sage
- Prepare and submit monthly billing reports to management for financial overview
- Process and verify invoices to secure accuracy of billing information
- Generate and submit invoices based upon established accounts receivable schedules and terms.
Data Entry Clerk
DATA TICKET INC
Irvine
12.2017 - 11.2018
- Key-in parking citations into database
- Perform basic clerical duties following instructions and procedures
- Communicate effectively with internal and external clients
- Enter numerical data into databases with speed and accuracy using 10-key pad.
Payment Processing Clerk
TRANSPORTATION CORRIDOR AGENCY
Irvine
07.2015 - 04.2017
- Perform monthly reconciliation of refund, bad payments, and chargeback postings
- Process refunds, void and returned checks
- Place stop payments and reverse bad payments
- Post chargeback and resolve account balances
- Prepare daily bank deposits
- Support the call center by answering customers' calls when needed.
Resolution Specialist
3 M
Irvine
05.2014 - 07.2015
- Research and make outbound calls to customers with project accounts and/or violations
- Post payments to accounts
- Balance and reconcile financial transactions daily
- Manage time efficiently to complete all tasks within deadlines
- Demonstrate respect, friendliness, and willingness to help wherever needed
- Excellent communication skills, both verbal and written.
Customer Service Representative
3 M
Irvine
09.2006 - 05.2014
- Handle customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor
- Update account information to maintain customer records
- Meet customer call guidelines for service levels, handling time and productivity.
Education
Business Degree -
Cerritos City College
06.2006
High School Diploma -
David Starr Jordan High School
06.1998
Skills
- Bill Processing
- Statement Issuing
- Organizational Skills
- Team Oriented
- Collection Processing
- Software: Quick Books, Sage Intaact
- Microsoft Office: Word Perfect, Excel, Outlook
- Payment Processing
Timeline
Billing & Collections Specialist II
RENOVO SOLUTIONS LLC
12.2018 - Current
Data Entry Clerk
DATA TICKET INC
12.2017 - 11.2018
Payment Processing Clerk
TRANSPORTATION CORRIDOR AGENCY
07.2015 - 04.2017
Resolution Specialist
3 M
05.2014 - 07.2015
Customer Service Representative
3 M
09.2006 - 05.2014
Business Degree -
Cerritos City College
High School Diploma -
David Starr Jordan High School