Summary
Overview
Work History
Skills
Education
Generic
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Chantille Robinson

Customer Service Rep
O'Fallon,MO

Summary

Personable and dedicated with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for growing businesses. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Commerce Bank
Creve Couer, Mo
02.2026 - Current
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Rep

FTL Finance
St. Charles , Mo
06.2025 - 12.2025
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Client Care Representative

Lexicon Services LLC
Maryland Heights, Missouri
02.2024 - 02.2025
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Attended regular training sessions to stay current on industry best practices.
  • Identified opportunities for improvement within the department's operations.
  • Maintained professional demeanor when dealing with difficult customers or situations.
  • Managed client database and updated records as needed.

Customer Service Representative

Vantage Credit Union
St Louis, Missouri
05.2022 - 01.2024
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Skills

  • Customer service
  • Call management
  • Multi-task management
  • Computer proficiency
  • CRM software
  • Live chat support
  • Documentation
  • [Software] CRM system proficiency
  • Call center experience

Education

GED -

Ritenour Sr. High School
St Louis, MO

Some College (No Degree) - Medical Billing And Coding

Everest College
St Louis, MO
Chantille RobinsonCustomer Service Rep