Chantiyea Ross
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Portfolio Recovery Associates
01.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Telesales Representative
AT & T
09.2020 - 01.2023
- Contacting potential or existing customers to inform them about a product or service using scripts.
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales.
- Resolved customer complaints by escalating calls to proper department.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Customer Service Representative
NCI
04.2020 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Sales Associate
Walmart
07.2018 - 03.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
Education
Certification - Medical Assistant
Fortis College
Birmingham05.2017
High School Diploma -
P.D. Jackson Olin High School
Birmingham05.2015
Skills
- Cold Calling
- Customer Service
- Adaptability and Dependability
- CRM Software
- Attention to Detail
- Documentation and Reporting
- Data Entry
- Strategic Marketing
- Product and Service Understanding
- Service Descriptions
- Active Listening
- Customer Inquiry and Response
Timeline
Customer Support Specialist
Portfolio Recovery Associates
01.2023 - Current
Telesales Representative
AT & T
09.2020 - 01.2023
Customer Service Representative
NCI
04.2020 - 09.2020
Sales Associate
Walmart
07.2018 - 03.2020
Certification - Medical Assistant
Fortis College
High School Diploma -
P.D. Jackson Olin High School