Sheree Mcdowell
Tulsa,OK
Summary
I am highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
Gateway First Bank /Inceed
Jenks, OK
11.2021 - Current
- Explain increase and adjustments made to monthly mortgage payments, generate Payoff request also process payments, reissue check disbursements and provide Online Web Assistance, send out claim packets for loss of home, also update mortgage account information and sending out authorization letters and billing statements.
Lyft and Uber Driver
UBER TECHNOLOGIES, INC. - LLC
Tulsa, OK
03.2021 - 10.2021
- Food deliveries and customer share ride services
Customer Service Representative
BH Media Group
Tulsa, OK
07.2019 - 03.2021
- Sale and renew newspaper subscriptions for customers also resolving mailing and billing issues
Child Nutrition Assistant
TPS
Tulsa, OK
08.2016 - 02.2021
- Processed orders and shipments also filing charges in the system and sending in documents when needed
Customer Service Representative
Optum RX
Tulsa, OK
08.2014 - 07.2015
- With customers and retail buyers to follow-up on shipping statuses and expedited orders.Accurately logged all daily shipping and receiving orders.
Customer Service Representative
Ipacesetters
Tulsa, OK
03.2011 - 12.2013
- Handled inbound and outbound calls, resolving billing issues and upgrading services to fit customer's needs
Medical Receptionist
Muskogee West Health Center
Tulsa, OK
02.2007 - 08.2009
- Expressed appreciation for trusting our services checked in patients and scheduled return dates for any medical concerns also triage and kept a welcoming environment
CASHIER
Churches Chicken
Tulsa, OK
05.2004 - 10.2006
- Expressed appreciation and invited customers to return to the store.Worked as a team member performing cashier duties, product assistance and cleaning.
Education
Certificate in Medical Office -
Career Point College
01.2009
High School Diploma -
Roger's High School
Tulsa, OK08-2005
Skills
- Telemarketing
- Cold Calling
- Account Management
- Upselling
- Salesforce
- Negotiation
- Computer literacy
- Office experience
- Customer service
- Medical receptionist
- Delivery driver experience
- Triage
- Sales
- Cash handling
- Computer skills
- Problem-Solving
- Customer Relations
- Computer Skills
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Support Specialist
Gateway First Bank /Inceed
11.2021 - Current
Lyft and Uber Driver
UBER TECHNOLOGIES, INC. - LLC
03.2021 - 10.2021
Customer Service Representative
BH Media Group
07.2019 - 03.2021
Child Nutrition Assistant
TPS
08.2016 - 02.2021
Customer Service Representative
Optum RX
08.2014 - 07.2015
Customer Service Representative
Ipacesetters
03.2011 - 12.2013
Medical Receptionist
Muskogee West Health Center
02.2007 - 08.2009
CASHIER
Churches Chicken
05.2004 - 10.2006
Certificate in Medical Office -
Career Point College
High School Diploma -
Roger's High School
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