Summary
Overview
Work History
Education
Skills
Timeline
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Chantoria King

Shreveport,LA

Summary

Achieved high levels of customer satisfaction by addressing inquiries promptly and contributing to overall company success. Managed substantial inbound call traffic, resulting in improved service efficiency. Maximized CRM system capabilities to foster strong customer relationships through active listening and multitasking.

Excelled in independent work environments, rapidly acquiring new skills and contributing to team success.

Overview

5
5
years of professional experience

Work History

Patient Dining Associate

Ochsner LSU Health
10.2025 - Current
  • Assisted with meal preparation, ensuring adherence to safety and sanitation standards.
  • Maintained cleanliness and organization of dining areas, enhancing guest experiences.
  • Collaborated with kitchen staff to streamline food service operations and improve efficiency.
  • Monitored inventory levels, reporting shortages to ensure continuous supply of dining essentials.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Delivered quality services while maintaining friendly and welcoming environment.

Sunshine Aid

Garden Park Nursing & Rehabilitation Center
07.2025 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals.
  • Assisted attending and resident physicians with patient care by recording and organizing various patient notes, histories, & vitals.
  • Worked with cross-functional teams to
  • achieve goals.

•Utilized various software and tools to streamline processes and optimize performance

CSR

Everise
08.2024 - 07.2025
  • Managed customer inquiries by resolving complex issues efficiently.
  • Exceeded performance metrics consistently maintaining high first-call resolution.
  • Implemented personalized approach, leading to notable increase in customer retention.

CSR

Youngwilliams
07.2023 - 06.2024
  • Guided homeowners through securing funds for necessary home repairs.
  • Obtained reimbursements for homeowners 'out of pocket' expenses on home repairs.
  • Exceeded customer satisfaction by finding creative solutions to their conundrum.

CSR

Teleperformance
06.2021 - 07.2023
  • Processed support for customer banking and managed transaction processes.
  • Promoted additional services to enhance customer experience.
  • Corrected accounting anomalies and bank inaccuracies.

Education

Master of Criminal Justice - Criminal Justice

Post University
Waterbury, CT
03.2026

Skills

  • Customer Service Expert
  • Cold Calling
  • Industrial
  • Multi Tasking
  • Active Listening
  • Professional Telephone Demeanor
  • Complaint Handling
  • Assembly Line
  • Clerical
  • Cleaning
  • Process Improvement
  • Efficiency Gains
  • Data analysis
  • Customer service
  • Team collaboration
  • Troubleshooting
  • Active listening
  • Research

Timeline

Patient Dining Associate

Ochsner LSU Health
10.2025 - Current

Sunshine Aid

Garden Park Nursing & Rehabilitation Center
07.2025 - Current

CSR

Everise
08.2024 - 07.2025

CSR

Youngwilliams
07.2023 - 06.2024

CSR

Teleperformance
06.2021 - 07.2023

Master of Criminal Justice - Criminal Justice

Post University
Chantoria King