CHANTRELL MITCHELL
Adient
Eastpointe,MI
1
Certification
21
years of professional experience
Versatile and results-oriented professional with extensive experience supporting daily operations, quality assurance, customer service, manufacturing, warehouse operations, and team coordination. Proven ability to work effectively in fast-paced environments while maintaining accuracy, professionalism, productivity, and high standards of service. Strong background in problem-solving, communication, organization, documentation, process improvement, and resolving issues efficiently. Dependable, adaptable, and quick to learn new systems, procedures, and technology, with the ability to work independently or collaboratively with diverse teams. Brings a strong work ethic, attention to detail, leadership mindset, and commitment to delivering quality results and positive customer experiences. Seeking an opportunity to contribute transferable skills and professional experience while continuing to grow within a company.
Work History
QUALITY LEAD TECHNICIAN
9 Years 10 Months- Analyzed production data to support identification of process optimization and risk reduction opportunities.
- Assisted cross-functional teams in formulating strategies to enhance product quality and boost customer satisfaction.
- Collaborated with suppliers to uphold quality standards and material specifications.
- Communicated findings from tests and inspections, offering actionable recommendations for product integrity improvement.
- Worked alongside production teams to resolve quality issues and support implementation of corrective measures.
- Investigated customer complaints regarding product quality, aiding in the identification of root causes for resolution.
- Conducted visual inspections and standardized tests to confirm product compliance with design and production specifications.
TEAM LEAD
2 Years 7 Months- Trained team members on standard work procedures and specific job skills.
- Provided daily guidance to coworkers to achieve team objectives.
- Organized workflow and addressed daily operational issues to facilitate goal attainment.
- Facilitated team meetings and brainstorming sessions to assess progress towards goals and meet project deadlines.
- Implemented quality assurance processes to promote product and service quality.
- Performed performance evaluations and offered constructive feedback to coworkers.
LOGISTICS LEAD
2 Years 8 Months- Assisted in compiling comprehensive reports on logistics performance metrics for senior management review.
- Conducted routine safety audits to help reduce workplace accidents over time.
- Supported the management of daily transportation operations to facilitate timely deliveries.
- Monitored employee workloads and adjusted task allocations to help prevent burnout while sustaining productivity.
- Addressed customer complaints regarding shipping delays or damages in a prompt and professional manner.
- Managed day-to-day operations of a fast-paced distribution center to meet schedule and productivity expectations.
- Organized warehouse space to improve utilization and streamline distribution processes.
WORK FROM HOME AGENT
1 Year 3 Months- Supported customers by delivering effective solutions in a timely manner.
- Updated customer accounts with accurate details after each communication.
- Safeguarded confidential information during all client interactions.
- Collaborated with multiple departments to resolve customer issues promptly.
- Handled order forms, applications, and requests efficiently.
MANAGER
2 Years 11 Months- Completed daily opening and closing tasks to facilitate seamless business operations.
- Supported teams in prioritizing work and fostering self-organization for informed decision-making.
- Assisted with training new associates and assessing their competencies.
- Monitored daily inventory levels in alignment with current sales trends.
- Coordinated shift schedules and delegated tasks to enhance workforce efficiency.
CASHIER
1 Year 2 Months- Operated cash register and processed transactions accurately while providing change to customers.
- Acquired knowledge of promotional pricing and encouraged customer participation in sales initiatives.
- Balanced cash drawers at the start and conclusion of each shift.
- Provided prompt and friendly service to all customers upon greeting.
- Maintained cleanliness and sanitation of checkouts and other frequently touched surfaces.
- Utilized problem-solving skills to resolve pricing discrepancies and clarify product information.
Education
DIPLOMA - BASIC STUDY
DIPLOMA - DENTAL ASSISTANT - General Studies
Skills
Facilitated effective communication among team members.
Supported problem-solving initiatives to enhance workflow efficiency.
Adapted quickly to changing situations and project requirements.
Contributed to team-building activities that fostered collaboration.
Utilized word processing software to create and edit documents.
Managed time efficiently to meet project deadlines.
Conducted quality audits to ensure adherence to standards.
Collaborated effectively with team members to achieve common goals.
Certification
CPR, American Red Cross, MI
Bloodborne Pathogens Safety, American Health Training
HIPAA Awareness Training, American Health Training
Accomplishments
Bloodborne pathogens safety certification
HIPAA awareness certification
Timeline
QUALITY LEAD TECHNICIAN
Adient
01.2016 - 11.2025Read More
TEAM LEAD
Detroit Manufacturing Systems
05.2013 - 12.2015Read More
WORK FROM HOME AGENT
Apple
05.2011 - 08.2012Read More
LOGISTICS LEAD
Technicolor
08.2010 - 04.2013Read More
MANAGER
Spin Cycle Laundry
05.2006 - 04.2009Read More
CASHIER
Tubby's Sub Shop
02.2005 - 04.2006Read More
Everest Institute
DIPLOMA - DENTAL ASSISTANT from General Studies
Read More
Mackenzie High
DIPLOMA - BASIC STUDY
Read More