Chanttelle Pacheco

• Customer service
• Personnel Management
• Taking payments
• Writing Checks
• Inventory
• Handling phone calls

• Checking IDs
• Managed cash register accurately, including counting drawers at the beginning and end of each shift for proper reconciliation.
• Assisted customers with product inquiries and issue resolution.
• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Managed incoming calls, emails per day from customers.

• Prepped food
• Developed and implemented efficient smoothie preparation techniques to enhance productivity.
• Trained new staff on smoothie recipes and equipment operation for consistent quality.
• Streamlined cleaning procedures for equipment and workspace to uphold safety standards.
• Collaborated with team members to optimize workflow during peak hours, improving service speed.

• Led team to enhance customer service standards, resulting in improved guest satisfaction.
• Developed training programs for staff, fostering skill advancement and operational efficiency.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Greeted customers, took orders and operated cash register
• Answered phones and assisted callers
• Prepared and cooked menu items following standardized recipes and presentation guidelines.
• Maintained cleanliness and organization of kitchen equipment and workstations.
• Collaborated with team members to optimize meal service efficiency during peak hours.
• Implemented waste reduction practices, improving cost efficiency in food production processes.

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• Managed high-volume outbound calls to engage clients and drive sales opportunities.
• Collaborated with team members to identify process improvements that reduced call handling time.
• Implemented feedback mechanisms to enhance service quality based on client responses and needs.
• Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
• Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
• Made average of 200+ outbound and inbound calls per day.