Cha'Nyra Cooper

Work History

Signature Health Inc

03.2024 - Current

Manage intake and referral process for patients being referred to Geriatric Services program
Act as point person for external referrals from facilities and outside providers
Complete new patient registration piece to ensure required information needed is obtained through EHR EPIC
Interface with patients/family members and professionals regarding the program and services
Ensure required documents/consents/chart information is obtained and up to date
Support facilitation of provider clinical documentation being provided to facilities
Assist clinical team with coordination of care
Support administrative needs of department, such as provider scheduling as indicated, department meeting scheduling and maintenance of minutes
Maintain client charting in accordance with Medicaid, JCAHO, ODADAS, ODMH, CARF and professional standards

Cleveland Clinic

11.2022 - 12.2023

Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy using Cadence and Prelude modules in EPIC medical software
Educating patients with the functionality of how to use the MyChart app for signing up, troubleshooting etc
Ex: How to schedule an appointment with their Cardiologist and attend their virtual Visits
Can maintain a prominent level of customer service experience that exemplifies great interpersonal skills and the ability to interact with patients and families during sensitive situations
Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone, especially during high call volumes

Altercare of Mentor

02.2021 - 04.2023

Worked Closely with the nurses and patient's families to deliver effect care to their loved ones
Assisted with feeding, monitored intake to help patients achieve nutritional objectives in Metrix care EHR medical software system
Evaluates and address wounds, behavioral concerns, and any medically relevant symptoms
State Tested Nursing Assistant (STNA) license, Ohio's Department of Health, issued: April 2021

MRI Estate Software

05.2022 - 09.2022

Assisted in the implementation of new electronic recordkeeping systems, improving the efficiency and accuracy of documentation processes using Microsoft Word, Salesforce, and MRI's Integration software
Conducted regular audits of documentation to ensure compliance with federal and company regulations, resulting in a consistently high level of accuracy and adherence
Developed and implemented standardized procedures for document management, optimizing organization and retrieval processes

Lynn University

08.2020 - 11.2020

Excelled expertise in library operations, including efficiently checking books out in and out of the library using Lynn's library database, and organizing books according to the Dewey decimal classification system
Served as a valuable resource for students seeking assistance with writing, providing guidance and support to enhance their writing skills and academic success
Earned recognition from colleagues for exceptional problem-solving skills, consistently identifying and resolving issues independently, contributing to the smooth operation of library services and improving overall efficiency