Cha'Nyra Cooper
Cleveland,,OH
Summary
Detail-oriented healthcare professional with progressive experience in patient services and program coordination. Proficient in EPIC and MatrixCare EHR systems, with a strong background in patient intake, documentation management, and regulatory compliance across diverse healthcare settings. Skilled in Microsoft Office Suite, Salesforce, and multiple record-keeping platforms, I also possess foundational knowledge in programming languages including Java, C++, and Python—highlighting my adaptability across both business and technical domains. Known for my commitment to positive community impact and teamwork, I am eager to contribute meaningfully to innovative and dynamic professional environments. targeted outcomes.
Overview
5
5
years of professional experience
Work History
Geriatric Services, Program Coordinator
Signature Health Inc
Mentor, OH
03.2024 - Current
- Manage intake and referral process for patients being referred to Geriatric Services program
- Act as point person for external referrals from facilities and outside providers
- Complete new patient registration piece to ensure required information needed is obtained through EHR EPIC
- Interface with patients/family members and professionals regarding the program and services
- Ensure required documents/consents/chart information is obtained and up to date
- Support facilitation of provider clinical documentation being provided to facilities
- Assist clinical team with coordination of care
- Support administrative needs of department, such as provider scheduling as indicated, department meeting scheduling and maintenance of minutes
- Maintain client charting in accordance with Medicaid, JCAHO, ODADAS, ODMH, CARF and professional standards
Patient Service Specialist (PSS) – Hillcrest Cardiovascular Institute
Cleveland Clinic
Mayfield Heights, OH
11.2022 - 12.2023
- Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy using Cadence and Prelude modules in EPIC medical software
- Educating patients with the functionality of how to use the MyChart app for signing up, troubleshooting etc
- Ex: How to schedule an appointment with their Cardiologist and attend their virtual Visits
- Can maintain a prominent level of customer service experience that exemplifies great interpersonal skills and the ability to interact with patients and families during sensitive situations
- Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone, especially during high call volumes
State Tested Nursing Assistant (STNA)
Altercare of Mentor
Mentor, OH
02.2021 - 04.2023
- Worked Closely with the nurses and patient's families to deliver effect care to their loved ones
- Assisted with feeding, monitored intake to help patients achieve nutritional objectives in Metrix care EHR medical software system
- Evaluates and address wounds, behavioral concerns, and any medically relevant symptoms
- State Tested Nursing Assistant (STNA) license, Ohio's Department of Health, issued: April 2021
Global Profession Services Intern
MRI Estate Software
Solon, OH
05.2022 - 09.2022
- Assisted in the implementation of new electronic recordkeeping systems, improving the efficiency and accuracy of documentation processes using Microsoft Word, Salesforce, and MRI's Integration software
- Conducted regular audits of documentation to ensure compliance with federal and company regulations, resulting in a consistently high level of accuracy and adherence
- Developed and implemented standardized procedures for document management, optimizing organization and retrieval processes
Student Librarian
Lynn University
Boca Raton, FL
08.2020 - 11.2020
- Excelled expertise in library operations, including efficiently checking books out in and out of the library using Lynn's library database, and organizing books according to the Dewey decimal classification system
- Served as a valuable resource for students seeking assistance with writing, providing guidance and support to enhance their writing skills and academic success
- Earned recognition from colleagues for exceptional problem-solving skills, consistently identifying and resolving issues independently, contributing to the smooth operation of library services and improving overall efficiency
Education
Bachelor of Science - Business Administration
03.2024
Timeline
Geriatric Services, Program Coordinator - Signature Health Inc
03.2024 - Current
Patient Service Specialist (PSS) – Hillcrest Cardiovascular Institute - Cleveland Clinic
11.2022 - 12.2023
Global Profession Services Intern - MRI Estate Software
05.2022 - 09.2022
State Tested Nursing Assistant (STNA) - Altercare of Mentor
02.2021 - 04.2023
Student Librarian - Lynn University
08.2020 - 11.2020
Lynn University - Bachelor of Science, Business Administration