Cha’Nyra Venible
New Orleans,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
Maison St. Charles
11.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Accounts Payable Clerk
Bourbon Orleans Hotel
04.2024 - 11.2024
- Processed invoices and payments in accordance with company policies and procedures
- Maintained accounts payable files and records in an organized manner
- Reviewed employee expense reports for compliance with company policy guidelines
- Ensured proper authorization for all purchases made by the organization
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose
- Coded invoices and other records to maintain organized and accurate records
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Received and recorded cash, checks and transfers
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
- Prepared and processed payrolls
- Assist Human Resources
- Assist Food and Beverage
- Assist Front Office
Guest Service Agent
Maison St. Charles
07.2021 - 06.2024
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms
- Responded to customer inquiries and complaints in a professional manner
- Updated records for all guests staying at the hotel including contact details, number of nights stayed, special requests
- Processed payments from customers using cash registers or computers
- Answered phones promptly and efficiently routed calls to appropriate personnel or departments
- Provided concierge services such as making restaurant reservations or booking transportation for guests
- Managed individual accounts for corporate clients including billing information and payment processing
- Ensured that all front desk areas were adequately stocked with supplies at all times
- Assisted housekeeping staff in preparing vacant rooms for new arrivals
- Explained hotel policies clearly to customers prior to check-in and check-out
- Resolved problems related to billing discrepancies between guests and hotels' accounts department
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
Front Desk Agent Team Lead
Bourbon Orleans Hotel
04.2023 - 01.2024
- Transmitted and received messages using telephones or telephone switchboards
- Contacted housekeeping or maintenance staff to report room or building issues
- Verified customer credit to establish payment method for accommodations
- Reviewed accounts and charges with guests during check out process
- Greeted, registered and assigned rooms to hotel or motel guests
- Advised housekeeping staff of rooms vacated and ready for cleaning
- Recorded guest comments or complaints, escalating to management for immediate resolution
- Answered guest inquiries, recommending shopping, dining or entertainment
- Assisted guests at check-in, providing information on various services within hotel
- Responded to inquiries and room requests made online, by phone and via email
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
Education
Allied Health -
Nunez Community College
Chalmette, LA05.2024
High School Diploma -
Chalmette High School
Chalmette, LA05.2021
Skills
- Payment Processing
- Guest Complaint Resolution
- Organization And Recordkeeping
- Telephone Etiquette
- Check-In And Check-Out Procedures
- Invoice Processing
- General accounting
- Finance
- Accounts Payable
- Data entry
- Customer communication
Timeline
Sales Coordinator
Maison St. Charles
11.2024 - Current
Accounts Payable Clerk
Bourbon Orleans Hotel
04.2024 - 11.2024
Front Desk Agent Team Lead
Bourbon Orleans Hotel
04.2023 - 01.2024
Guest Service Agent
Maison St. Charles
07.2021 - 06.2024
Allied Health -
Nunez Community College
High School Diploma -
Chalmette High School
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