Chao Yang
Summary
Detail-oriented professional specializing in technical support and customer service, dedicated to improving operational efficiency and ensuring quality compliance. Skilled in troubleshooting complex issues and streamlining processes, prioritizing customer satisfaction and safety. Committed to delivering effective solutions that enhance performance and operational outcomes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Production Builder
Penumbra
Roseville
09.2025 - Current
- Assembled medical devices following federal QSR, ISO 13485, and standard operating procedures.
- Set up and operated manufacturing equipment, contributing to streamlined production processes.
- Conducted in-process inspections of components and assemblies to verify quality compliance.
- Ensured adherence to company quality management system and relevant regulations.
- Recorded lot history information and ensured accountability for components to maintain traceability.
- Maintained cleanroom practices and housekeeping standards per established procedures.
- Cleaned supplies to ensure safety and compliance in the work area., manufacturing equipment, and work areas to uphold safety protocols.
- Identified and reported process or documentation issues, facilitating timely resolutions.
Community Health Worker
Serene Health Group
Sacramento
06.2025 - 10.2025
- Delivered letters to clients in a timely manner.
- Provided exceptional customer service to enhance client satisfaction.
- Utilized Microsoft Excel for data management and reporting.
- Acted as driver for community health initiatives, ensuring safe transportation.
Delivery Driver
Doordash
01.2023 - Current
- Streamlined customer service processes to enhance response efficiency.
- Coordinated timely delivery of products to ensure customer satisfaction.
- Managed customer inquiries and resolved issues effectively.
- Analyzed feedback to improve service quality and delivery standards.
Security Officer
Capital Protection Group
Sacramento
03.2024 - 07.2025
- Provided armed security services for residential and commercial properties.
- Executed effective security measures for private parties, events, and concerts.
- Delivered surveillance solutions for construction sites and retail environments.
- Conducted security assessments as a consultant for various clients.
- Managed district security operations including p-bid initiatives.
- Implemented CCTV systems with tablet access to enhance monitoring capabilities.
- Ensured safety at supermarkets through proactive retail security measures.
- Offered executive protection and bodyguard services for high-profile individuals.
Night Warehouse Loader
Pacific Seafood
07.2022 - 12.2022
- Be a role model in projecting and applying The Pacific Group Diamond Philosophy.
- Assist with warehouse tasks such as receiving, weighing products, slotting, and packing.
- Set up and operated label printing for order fulfillment.
- Maintain detailed and accurate records and files.
- Maintain customer schematic information in the database.
- Assisted branch drivers with return and credit processing to ensure timely resolution.
- Process will-call and all sales delivery routes.
- Maintain accuracy in label making and verification to support order fulfillment.
- Follow procedures to ensure information is communicated and accessible to the support team, including the warehouse, sales, buyers, and customer service departments.
- Review selector-error reports.
- Perform data and order entry.
- Prepare materials for scanning.
- Attend all department and training meetings when scheduled.
- Keep department supplies filled and maintained; replenish stock as necessary.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Assist research challenges from the previous night. (mis-pick and rotation)
- Executed tasks to support operational efficiency and workflow continuity.
Security Officer
Brosnan
03.2022 - 07.2022
- Deter crime through visible presence and positive, professional interactions
- Deliver exceptional customer service to ensure safety and security for all patrons
- Alert supervisors and on-site staff to irregularities, suspicious activities, security breaches, and safety hazards
- Escorted trespassers off property to maintain security.
- Must embody and promote company values while operating as a highly visible deterrent on site
- Conduct standardized reports that are prompt, professional and accurate relative to incident
- Submit reports of daily surveillance activity and important occurrences
- Completed assigned tasks to support daily operations.
Office Assistance General
Franchise Tax Board
03.2022 - 05.2022
- Assisted team operations by managing administrative tasks.
- Performed clerical duties to facilitate daily operations.
- Sorted and distributed incoming mail to ensure timely communication.
- Trained personnel and addressed inquiries regarding work procedures.
DirecTV Installation Technician
DirecTV
03.2011 - 08.2020
- Assisted customers in resolving technical issues, ensuring optimal service and equipment functionality.
- Responded to customer requests, troubleshooting technical issues and communicating resolutions to management.
- Responded to service calls in residences and businesses
- Setup and install new service by installing and mounting satellite dishes on rooftops
- Tested and reprogrammed newly installed systems, troubleshot current systems, and guided new customers in using and programming their equipment.
- Programmed satellite and indoor equipment
- Tested satellite and indoor equipment using meters and tools
- Managed time effectively to ensure timely completion of tasks and maintained inventory
Education
Some College (No Degree) -
APT College
Carlsbad, CA02-2018
High School Diploma -
Cordova High School
Rancho Cordova, CA06-2004
Some College (No Degree) - Arts
American River College
Carmichael, CASkills
- Windows operating system knowledge
- Software application proficiency
- Internet browsing and safety
- File management practices
- Email communication skills
- Basic troubleshooting techniques
- Assembly techniques
- Manufacturing equipment operation
- Cleanroom operations
- Quality assurance and control
- Regulatory compliance training
- Safety protocol training
- Emergency response training
- Incident management training
- Operational safety practices
- Team collaboration skills
- Client communication skills
- General radiotelephone operator license
- Attention to detail
- High manual dexterity
- Basic math skills
- Effective verbal and written communication
Certification
- Less Lethal Certificate
- Sacramento Regional Public Safety Training Center Certificate
- PC 832 Firearms Familiarization 1/21/2021
- PC Arrest, Search & Seizure 11/8/2019
- Security Officer Baton Certificate 12/9/2019
- TEL240:FCC General Radiotelephone Operator License 2/7/2018
- Taser Gun Certificate
- HandCuffs Certificate
- EVERFI Health Insurance Portability and Accountability Act
- Medicare Fraud, Waste, and Abuse
- Preventing Harassment and Discrimination in the Workplace
Timeline
Production Builder
Penumbra
09.2025 - Current
Community Health Worker
Serene Health Group
06.2025 - 10.2025
Security Officer
Capital Protection Group
03.2024 - 07.2025
Delivery Driver
Doordash
01.2023 - Current
Night Warehouse Loader
Pacific Seafood
07.2022 - 12.2022
Security Officer
Brosnan
03.2022 - 07.2022
Office Assistance General
Franchise Tax Board
03.2022 - 05.2022
DirecTV Installation Technician
DirecTV
03.2011 - 08.2020
Some College (No Degree) -
APT College
High School Diploma -
Cordova High School
Some College (No Degree) - Arts
American River College