Chaochio Saechao Pilavanh
El Sobrante ,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
UCSF
10.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies.
- Maintained up-to-date knowledge of vaccine products.
- Cross-trained new personnel regarding company operations, policies and procedures.
Patient Service Representative
Wellspring Compounding
08.2016 - 10.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Account Manager
ABCO Laboratories
01.2013 - 08.2016
- Managed a diverse portfolio of accounts across various industries, demonstrating adaptability and versatility in serving unique client needs.
- Liaised between customers and manufacturing to design new products.
- Responsible for achieving production requirements.
- Made sure that products were produced on time and are of good quality.
- Monitored product standards and quality-control programs.
- Oversee the production process and managed the production schedule.
- Managed multiples accounts/customers to meet all their requirements and needs.
- Managed work flow to exceed quality service goals.
- Solved unresolved customer issue
Education
Fortuna Union High School
Fortuna, CACollege of The Redwoods
Eureka, CASkills
- Customer Service
- Microsoft Outlook
- Teams
- Active Listening
- Critical Thinking
- Detail oriented
- Call center experience
- Problem Resolution
- Computer Proficiency
Timeline
Customer Service Representative
UCSF
10.2018 - Current
Patient Service Representative
Wellspring Compounding
08.2016 - 10.2018
Account Manager
ABCO Laboratories
01.2013 - 08.2016
Fortuna Union High School
College of The Redwoods
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