Summary
Overview
Work History
Education
Skills
Timeline
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Chao Mike Moua

Fresno,CA

Summary

Dedicated machine operator skilled in keeping machines operating and producing specification-compliant products. Background includes working alone or with skilled groups to monitor and maximize work quality. Dependable and hardworking with strong attention to detail.

Overview

21
21
years of professional experience

Work History

Production Floor Supervisor

Campbell Industrial Supply
03.2014 - Current
  • Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
  • Conducted regular inventory audits to ensure accurate stock levels, minimizing shortages and overstock situations.
  • Managed daily operations on the production floor, ensuring smooth workflow and optimal resource utilization.
  • Achieved timely delivery of products to customers by streamlining order processing and shipping procedures.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Supervised ongoing daily production phases.

Call Center Representative

Alorica
09.2006 - 05.2008
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Door Assembler and Sander

ABS (American Building Supply)
06.2003 - 09.2005


  • Maximize productivity by keeping detailed production records and identifying hold-ups.
  • Assess equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Enhanced workplace safety by enforcing proper tool usage, following established safety protocols, and maintaining a clean work environment.
  • Collaborated with team members to identify bottlenecks in the production process, leading to improved overall output and efficiency.
  • Conducted regular maintenance on assembly equipment, prolonging its lifespan and minimizing downtime due to repairs or malfunctions.
  • Improved door assembly efficiency by streamlining production processes and implementing time-saving techniques.
  • Ensured the accurate completion of production paperwork, including work orders, inventory logs, and quality control documentation.

Education

High School Diploma -

Golden Valley High School
2121 E. Childs Ave Merced, CA 95341
06.1997

Skills

  • Materials management
  • Manufacturing
  • Assembly and production
  • Project management
  • Equipment monitoring
  • Edge Band Operator and CNC Router experience
  • Machining and production standards
  • Logistics
  • Good Communication
  • Supervisory/Management Experience
  • Stand Up Forklift Driver

Timeline

Production Floor Supervisor

Campbell Industrial Supply
03.2014 - Current

Call Center Representative

Alorica
09.2006 - 05.2008

Door Assembler and Sander

ABS (American Building Supply)
06.2003 - 09.2005

High School Diploma -

Golden Valley High School

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Chao Mike Moua