Chap Murray
Greensboro ,NC
Summary
Dynamic General Manager with a proven track record at Chipotle Grill, excelling in operations management and team building. Enhanced customer satisfaction through strategic feedback implementation and drove business growth by optimizing inventory processes. A dedicated leader skilled in problem resolution and training, fostering a collaborative and high-performing work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Grill
2650 South Main St High Point,nc
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
District Manager
Little Caesars Pizza
9 Locations Across Two States
02.2017 - 03.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Store Manager
Little Caesars Pizza
06.2012 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
General Manager
Moes Southwestern Grill
06.2005 - 02.2012
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
First Assistant Manager
McDonald’s
04.1999 - 01.2005
Education
High School -
Dundalk
Dundalk, MDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Certification
Food safety certification thru 2027
Timeline
General Manager
Chipotle Grill
03.2022 - Current
District Manager
Little Caesars Pizza
02.2017 - 03.2022
Store Manager
Little Caesars Pizza
06.2012 - 02.2017
General Manager
Moes Southwestern Grill
06.2005 - 02.2012
First Assistant Manager
McDonald’s
04.1999 - 01.2005
High School -
Dundalk