Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chapri Thomas

Sicklerville,NJ

Summary

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Focused individual with more than five years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Reliability and best-in-class work. Organized and motivated employee eager to apply time management and organizational skills in various environments as well as seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Amazon
02.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Dispatcher

LaserShip
08.2022 - 12.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.

Mail Handler

United States Postal Service, USPS
03.2018 - 07.2022
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
  • Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
  • Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.

Rural Mail Carrier

United States Postal Service, USPS
11.2016 - 03.2018
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately 200 customers per shift.

Pse Mail Processing Clerk

United States Postal Service, USPS
01.2016 - 11.2016
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Used automated mail processing equipment to sort and collate mail.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
  • Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
  • Supported reliable record-keeping practices by meticulously logging incoming shipments, outgoing deliveries, and tracking numbers as required.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Provided service and sales to walk-in customers.
  • Used computer systems to track packages and update client information.
  • Added accurate data entry into computer system to complete transactions.

Driver Helper

United Parcel Service
11.2015 - 12.2015
  • Prevented damage to packages and products by correctly securing loads.
  • Lifted and carried packages weighing up to [Number] pounds.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.

Receptionist

Club Bolts
05.2015 - 11.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

Cashier

Wendy's
09.2013 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Shiloh High School Shiloh
Snellville, GA
05.2015

Skills

  • Positive Attitude
  • Dependable
  • Multitasking proficiency
  • Money Handling
  • Interpersonal communication skills
  • Microsoft Office
  • Workplace Safety
  • Deadline-oriented

Timeline

Delivery Driver

Amazon
02.2023 - Current

Dispatcher

LaserShip
08.2022 - 12.2022

Mail Handler

United States Postal Service, USPS
03.2018 - 07.2022

Rural Mail Carrier

United States Postal Service, USPS
11.2016 - 03.2018

Pse Mail Processing Clerk

United States Postal Service, USPS
01.2016 - 11.2016

Driver Helper

United Parcel Service
11.2015 - 12.2015

Receptionist

Club Bolts
05.2015 - 11.2015

Cashier

Wendy's
09.2013 - 05.2015

High School Diploma -

Shiloh High School Shiloh

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Chapri Thomas