Chapria Marshall
Oxon Hill,MD
Summary
Dynamic customer service professional with proven reliability and cash handling expertise at Scrub Pro Uniforms. Demonstrated exceptional problem-solving skills and maintained composure in high-pressure situations, resulting in enhanced customer loyalty. Recognized for actively listening to customer needs and exceeding service goals through effective teamwork and collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Scrub Pro Uniforms
Oxon Hill, MD
08.2023 - 06.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Cashier
Bojangles' Restaurants
Oxon Hill, MD
03.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
BallouStay
3401 4th St SE, Washington, DC 2003206.2020
Skills
- Reliability and punctuality
- Patience and composure
- Cash handling
- Fast learning
- Teamwork and collaboration
- Problem-solving
Timeline
Customer Service Cashier
Scrub Pro Uniforms
08.2023 - 06.2025
Cashier
Bojangles' Restaurants
03.2022 - 08.2023
High School Diploma -
BallouStay