Chaquan Atkins
Decatur,GA
Summary
A results-driven General/Operations Manager showcasing more than nine years supporting and managing all aspects of operations within service-oriented work environments. Proven record of accomplishment reviewing financial statements, reports, and other performance data to measure productivity/goal achievement and identify cost reductions and program improvements. Motivational leader experienced building and guiding high-performing teams in exceeding brand requirements. Committed to meeting guest needs and enhancing the guest experience.
Overview
15
15
years of professional experience
Work History
GENERAL/OPERATIONS MANAGER
FONG Truck & Trailer Repair Service
Lithonia, GA
01.2018 - 12.2025
- Manage a wide array of core administrative tasks, including maintaining all employee records from applications, IDs, direct deposit forms, and tax forms to improve organizational efforts.
- Provided outstanding customer service within the front office by promptly completing work orders, invoices, and estimates and providing updates via phone calls, texts, and emails, increasing customer satisfaction.
- Established key procedures for improving the organizational efficiency of the inventory process, including consulting with customers, technicians, and manufacturers to order/pick up parts for repairs.
- Increased the efficiency of payroll management by developing a procedure for maintaining weekly timesheets and processing payroll for hourly and salaried employees.
- Ensured 100% accuracy while handling sensitive financial functions such as maintaining receipts for annual tax returns and processing payments for state taxes and all other taxes.
- Determined federal, state, and local requirements to update business licenses on an annual basis and protected against evolving risks and potential losses by obtaining workers’ compensation and garage keeper’s insurance.
- Analyzed business needs and developed strategic solutions for ordering office supplies, reducing expenses via superior negotiations.
- Offered comprehensive assistance in developing the website and creating emails to enhance customer communication initiatives and optimize marketing efforts, notably boosting unique page views.
- Maintained a very organized working environment and increased client satisfaction by ensuring all areas were clean and inviting to guests.
- Coordinated and executed marketing phone calls to local trucking companies to solicit business, substantially increasing sales.
- Developed and implemented innovative social media strategies to promote the business, drastically growing followers and engagement.
- Crafted and maintained the business’s profile on Google, promptly responding to customer reviews with an extremely high rating.
- Created detailed agendas and conducted monthly staff meetings, assuring the prompt dissemination of pertinent information to a diverse audience.
HEALTH & NUTRITION SPECIALIST/MANAGER
Easter Seals North Georgia
Atlanta, GA
01.2016 - 12.2021
- Monitored children for completion of and compliance with updated health mandates as required by the federal government for Head Start and pre-K children.
- Spearheaded all aspects of health and nutrition operations, including records maintenance, for 6 early learning childcare centers consisting of 18 family service advocates and 600+ infants and toddlers.
- Educated clients on meal preparation within specific budgets and provided health education training for parents, including information on the overall benefits of physical activity and balanced nutrition.
- Established and maintained positive relationships with all corporate staff members, family service advocates, center directors, families, other area health care providers, physicians, and the community.
- Organized and participated in quarterly Health Service Advisory Committee meetings with local community partners, providing guidance/recommendations on the planning, operation, and evaluation of health services.
- Input data for all health documents into software for all enrolled children and monitored tracking reports to ensure correct, accurate information.
- Acquired Memoranda of Understanding with local businesses to complete health screenings (hearing/vision/well checks) for children without insurance.
- Built strong relationships with local healthcare providers, including dentists and pediatricians, to provide services to children in need.
- Coordinated and conducted 1-on-1 meetings with parents of children with health conditions prior to school commencement and monthly health and nutrition meetings for parents on various topics.
- Created general menus and individual menus for children with food allergies and maintained first aid kits for all centers to cultivate and maintain a safety- and nutrition-focused environment.
NUTRITIONIST
East Metro Health District - GNR
Norcross, GA
01.2011 - 12.2016
- Provided high-quality medical nutrition therapy to WIC participants relating to their nutritional risks, including weight, medical conditions, and pregnancy complications.
- Performed extensive individual client assessments and offered professional nutritional recommendations based on findings to improve their conditions.
- Assisted clients with weight loss-related nutrition goals to obtain a healthy lifestyle and designed/conducted group nutrition education classes to increase quality of life.
- Acted as an advocate and motivator for low-income clients to obtain a new way of life.
- Served on the nutrition education committee, designing and integrating class topics within the entire district.
- Implemented creative new physical activities/events for the entire clinic staff focused on lifestyle.
- Functioned as president of the social committee, organizing monthly center functions for staff members to boost morale in the workplace.
Dietetic Intern
The University of Southern Mississippi
Education
Bachelor of Science - Nutrition & Dietetics
University of Southern Mississippi
Skills
- Staff Coaching/Counseling
- Finance/Accounting
- Licenses/Permits
- Continuous Improvements
- Relationship Building
- Customer Service
- Sales/Revenue Generation
- Financial Performance
- Human Resources
- Strategic Planning/Execution
- Operations Management
- Guest Satisfaction
Skills Expertise
- Staff Coaching/Counseling
- Finance/Accounting
- Licenses/Permits
- Continuous Improvements
- Relationship Building
- Customer Service
- Sales/Revenue Generation
- Financial Performance
- Human Resources
- Strategic Planning/Execution
- Operations Management
- Guest Satisfaction
Technology Tools
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- ChildPlus
Professional Highlights
- Enabled a significant boost in customer satisfaction at Fong Truck & Trailer Repair Service by delivering exceptional customer service within the front office, including promptly completing work orders, invoices, and estimates and providing updates via phone calls, texts, and emails.
- Earned a reputation for minimizing risks and potential losses by obtaining workers’ compensation and garage keeper’s insurance while also determining federal, state, and local requirements to update annual business licenses.
- Secured an extremely high rating on Google by creating and maintaining the business’s profile on Google and responding to all customer reviews in a timely manner.
Timeline
GENERAL/OPERATIONS MANAGER
FONG Truck & Trailer Repair Service
01.2018 - 12.2025
HEALTH & NUTRITION SPECIALIST/MANAGER
Easter Seals North Georgia
01.2016 - 12.2021
NUTRITIONIST
East Metro Health District - GNR
01.2011 - 12.2016
Dietetic Intern
The University of Southern Mississippi
Bachelor of Science - Nutrition & Dietetics
University of Southern Mississippi