Chaquira Moreno
FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operation Specialist
Apple
12.2021 - Current
- Streamlines inventory management processes, resulting in a 99% Accuracy rate for in store products
- Manages vendor relationships to ensure timely delivery of products and services, enhancing overall customer satisfaction.
- Collaborates with cross-functional teams to enhance operational efficiency, improving store performance metrics and quarterly goals
- Implemented new solutions that improved workflow efficiency and reduced processing time
Product Designer
Apple
07.2023 - 11.2023
- Collaborated with engineers and designers to conceptualize and design user-friendly interfaces, enhancing user experience
- Conducted user research and usability testing to gather feedback, leading to actionable insights that informed design iterations
- Participated in group design critiques, providing constructive feedback to peers and incorporating suggestions into design revisions
- Contributed to the visual design of new features, such as Apple intelligence, ensuring alignment with Apple's branding and user experience standards
- Analyzed competitor products and industry trends to identify opportunities for innovation and improvement in mapping features
Product Zone Specialist
Apple
08.2017 - 12.2021
- Provided expert product knowledge and personalized recommendations to customers, boosting customer satisfaction scores by 25%
- Maintained up-to-date knowledge of Apple's product offerings and industry trends to effectively address customer inquiries and needs
- Resolved customer issues and concerns swiftly, fostering a positive store environment and enhancing team reputation
Education
Bachelor of Science - Information Technology
Florida International University
Skills
- User Experience Design
- Low & High Fidelity Prototyping
- Usability Testing
- User Interface Design
- Cross Functional Collaboration
- Attention to Detail
- Interaction Design
Tools
- Figma
- Adobe XD
- Adobe Creative Suite
- Sketch
- Swift
- Python
Certification
Google UX Design
Timeline
Product Designer
Apple
07.2023 - 11.2023
Operation Specialist
Apple
12.2021 - Current
Product Zone Specialist
Apple
08.2017 - 12.2021
Bachelor of Science - Information Technology
Florida International University