Chaquira Moreno
Summary
Results-driven sales and operations professional with 7+ years of experience in customer engagement and relationship management. Specializes in consultative selling, stakeholder communication, and operational efficiency. Demonstrates expertise in building trust, enhancing processes, and delivering outstanding customer experiences aligned with business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Specialist
Apple
Miami
12.2021 - Current
- Improved inventory accuracy to 99% through process optimization and workflow improvements.
- Partnered with technical and leadership teams to implement operational enhancements that reduced processing time by 20%.
- Collaborated across logistics, repair, and leadership teams to streamline issue resolution and daily operations.
- Trained and onboarded 5+ team members, contributing to a 30% reduction in stock discrepancies.
- Used operational reporting and performance tracking to identify process improvement opportunities.
Product Design Intern
Apple
Miami
07.2023 - 11.2023
- Coordinated project timelines and deliverables with engineers, product managers, and stakeholders.
- Managed stakeholder feedback and translated business needs into actionable design improvements.
- Presented project updates and collaborated in fast-paced, cross-functional team environments.
- Supported iterative problem-solving and customer-focused product solutions.
Product Zone Specialist
Apple
Miami
08.2017 - 12.2021
- Delivered consultative customer experiences by identifying needs and recommending tailored solutions.
- Increased customer satisfaction scores by 25% through relationship-building and personalized support.
- Balanced sales support, operations, and customer engagement in a high-volume retail environment.
- Mentored and trained new hires on customer service standards and operational best practices.
Education
Bachelor of Science - Information Technology
Florida International Univeristy
Miami, FL12-2022
Skills
- Data Tracking & Reporting
- Account Management
- Customer Success
- Client Relationship Building
- Consultative selling
- Cross-Functional Collaboration
- Strategic Problem Solving
Tools
- Adobe Creative Suite
- Excel
- Notion
- Powerpoint
- Jira
Certification
- Google UX Design Specialization
Timeline
Product Design Intern
Apple
07.2023 - 11.2023
Operations Specialist
Apple
12.2021 - Current
Product Zone Specialist
Apple
08.2017 - 12.2021
Bachelor of Science - Information Technology
Florida International Univeristy