Chara Gallegos
Victorville ,CA
Summary
Exceptional leader in Operation Management, Team work and Leadership. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated Individual with solid experience managing all levels of large scale projects, including customer service, budgeting and administration. Operations Manager with 15 years experience in the medical field and 4 1/2 years in returns and claims processing. Areas of expertise include Management and Customer service. Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare and data processing.
Knowledgeable CSR with strong background in inventory management, ensuring efficient stock control and streamlined operations. Successfully implemented systems that improved accuracy and reduced discrepancies. Demonstrated expertise in inventory auditing and demand forecasting.
Hardworking Inventory specialist / CSR skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 4 1/2 years of industry experience. Demonstrated success in contributing to team objectives.
Overview
19
19
years of professional experience
Work History
Inventory Specialist / CSR
DHL Supply Chain / Goodyear Tire & Rubber
Victorville, Ca
08.2016 - 04.2020
- Performed data entry and completed proper paperwork.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Helped customers with scheduling deliveries.
- Helped customers with discrepancies and returns.
Operations Manager
LaSalle Medical Associates
Hesperia, Ca
08.2001 - 07.2016
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Developed and implemented process improvements to enhance efficiency in patient care services.
- Led cross-functional teams to streamline workflow and optimize resource allocation.
- Mentored staff on operational best practices, fostering a culture of continuous improvement.
- Analyzed performance metrics to identify areas for operational enhancements and cost savings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma -
Mira Loma Christian School
Mira Loma, Ca2011
Medical Assistant Certification - Medical Assisting
Skadron vocational College
Loma Linda, Ca2001
Skills
- Team liaison
- Budgeting and finance
- Strong verbal communication
- Extremely organized
- Staff development
- Data Entry
- Product Receiving
- Project management
- Self-motivated
- Conflict resolution
- Team leadership
- Process implementation
- Claim Processing
- Customer service
- Ordering supplies
Timeline
Inventory Specialist / CSR
DHL Supply Chain / Goodyear Tire & Rubber
08.2016 - 04.2020
Operations Manager
LaSalle Medical Associates
08.2001 - 07.2016
High School Diploma -
Mira Loma Christian School
Medical Assistant Certification - Medical Assisting
Skadron vocational College