Chara Rogers
Louisville,KY
Summary
Hardworking and reliable professional with experience in logistics, customer service, retail, and technical support. Known for being a quick learner, strong team player, and someone who gets things done. I’ve worked in fast-paced environments like UPS, Walmart, Apple, Republic Bank and pharmacy settings—always focused on accuracy, efficiency, and helping others succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Service Reprsentative
Republic Bank & Trust Company
Louisville, Kentucky
11.2025 - Current
- Assisted customers with deposits, withdrawals, loan payments, and other daily banking transactions.
- Assisted customers with account questions, debit card issues, and online banking services.
- Provided friendly and efficient customer service while handling a high volume of transactions.
- Maintained confidentiality of customer financial records and information.
- Maintained balanced cash drawer throughout each operational day.
- Promoted bank products and services to boost customer engagement.
Shift Lead/Certified Pharmacy Technician
Walgreens
Louisville, Kentucky
12.2024 - 10.2025
- Oversaw daily operations to ensure smooth workflow and strong team coordination..
- Trained new employees on company policies, safety procedures, and shift responsibilities
- Verified cash drawer accuracy during opening and closing shifts.
- Resolved customer concerns with professionalism and efficiency.
- Delegated tasks based on team strengths and monitored completion to maintain an organized work environment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Processed prescription orders and verified patient information for accuracy.
- Operated pharmacy software to manage prescriptions and patient records.
Auditor/ Lead/ Implementation Specialist
UPS
Louisville, Kentucky
08.2022 - 09.2024
- Audited packed orders to ensure accuracy and compliance before shipment
- Promoted to Team Lead; supported daily operational goals and fostered a culture of teamwork and accountability
- Advanced to Implementation Specialist; authored training documentation for new equipment and led hands-on training sessions
- Coordinated onboarding of new accounts into warehouse systems, optimizing workflows and ensuring smooth transitions
- Collaborated across departments to improve efficiency and support continuous improvement initiatives
Overnight Stocker
Walmart
Shepherdsville, Kentucky
06.2021 - 05.2022
- Stocked merchandise on shelves during overnight shifts to prepare the store for daily operations
- Organized inventory in backroom and sales floor areas, ensuring accurate placement and easy access for customers and staff
- Maintained clean and orderly aisles, followed safety protocols, and ensured compliance with company stocking standards
Customer Service Representative
Apple
Lexington, Kentucky
04.2020 - 05.2021
- Resolved customer complaints with professionalism and empathy, ensuring timely and satisfactory outcomes
- Monitored live chat volume and escalated complex issues to senior support teams when necessary
- Maintained expert-level knowledge of Apple products, services, and policies to deliver accurate and helpful assistance
- Contributed to customer satisfaction scores and retention by delivering consistent, high-quality service
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
Glasgow, Kentucky
12.2017 - 02.2021
- Inspected military vehicles to ensure safety, reliability, and operational readiness before deployment
- Executed repairs and maintenance on diverse wheeled vehicles and support equipment to ensure operational readiness
- Diagnosed mechanical and electrical issues using advanced diagnostic tools and software
- Replaced and repaired faulty components including engines, transmissions, brake systems, and electrical units
- Documented all repairs and inspections meticulously to support accountability and future maintenance needs
- Collaborated with mechanics to diagnose and resolve complex issues under tight deadlines, enhancing vehicle reliability
Education
High School Diploma -
College View
Elizabethtown, KY05-2018
Skills
- Pharmacy operations
- Sales support
- Team leadership
- Task delegation
- Employee training
- Customer service
- Implementation planning
- Transaction processing
- Compliance awareness
- Account management
- Risk management
Certification
- State Pharmacy Technician License
Timeline
Senior Service Reprsentative
Republic Bank & Trust Company
11.2025 - Current
Shift Lead/Certified Pharmacy Technician
Walgreens
12.2024 - 10.2025
Auditor/ Lead/ Implementation Specialist
UPS
08.2022 - 09.2024
Overnight Stocker
Walmart
06.2021 - 05.2022
Customer Service Representative
Apple
04.2020 - 05.2021
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
12.2017 - 02.2021
High School Diploma -
College View