Charae Henson
FAIRFIELD TOWNSHIP,Ohio
Summary
Well-qualified adjusting specialist offering demonstrated skill and success in managing internal & external accounts. Processing improving controls and strengthening systems for optimal performance. Gifted in building and leading solid teams handling in high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Claims Adjuster
State Farm
Cincinnati, OH
03.2023 - Current
- Efficiently managed a high volume of daily claims without compromising quality or customer service standards.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Collaborated with other adjusters, contractors, and engineers to ensure accurate evaluations of complex claims situations.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Loans Reconciliation
Fifth Third Bank
Cincinnati, OH
10.2020 - 03.2023
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Process research and reconcile, for auto loans, mortgages and equity accounts.
- Ability to identify and resolve high volume of exceptions, missing payments and misapplied payments.
- Making external contact with insurance companies, regarding receivable payments such as gap, total loss and warranty refund.
Customer Service Specialist
Fifth Third Bank
Cincinnati, OH
11.2018 - 10.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Home Owners Assistant
U.S. Bank
Cincinnati, OH
02.2016 - 11.2018
- Analyzed customer's situation and collateral risk to present alternative solutions including Forbearance Plans Repayment Plans, Modifications Assumptions, Pre-Foreclosure/ Short Sales and Deed.
- Assist in identifying, negotiating and pursuing appropriate loss mitigation option that best maximizes customer satisfaction and investor return.
- Ability to explain all workout options within company/investor/insurer guidelines and know the requirements of each one.
- Record all collection efforts using collection system.
Teacher's Assistant
The Goddard School
Cincinnati, OH
08.2014 - 01.2016
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Associate of Arts - Early Childhood Education
Cincinnati State Technical And Community College
Cincinnati, OH08.2015
High School Diploma -
Western Hills University High School
Cincinnati, OH05.2010
Skills
- Precision and Accuracy
- Reliability and Integrity Improvement
- Active Listening
- Cultural Sensitivity
- Conflict Resolution
- Time Management
- Prioritization
- Persuasion
Accomplishments
Received the Fifth Third Shield Award
- The Fifth Third Shield Award- is presented through nomination for employees that always hold themselves accountable, do the right thing, managing risk, following policies and procedures.
Certification
- Licensed Claim Specialist-Proximity
Status (Active) - certified to work in states: OH, CT, FL, GA, KY, LA, NC, OK, SC, TX
- Xactimate Certified
Timeline
Field Claims Adjuster
State Farm
03.2023 - Current
Loans Reconciliation
Fifth Third Bank
10.2020 - 03.2023
Customer Service Specialist
Fifth Third Bank
11.2018 - 10.2020
Home Owners Assistant
U.S. Bank
02.2016 - 11.2018
Teacher's Assistant
The Goddard School
08.2014 - 01.2016
Associate of Arts - Early Childhood Education
Cincinnati State Technical And Community College
High School Diploma -
Western Hills University High School