Charaty U. Finks
Las Vegas,NV
Summary
Dedicated customer service professional who is well-versed in food and beverage operations and guest services. Experienced in managing large-scale events, intimate and casual gourmet dining. I am a Motivated and creative floor leader constantly offering quality experience services with engaging personality and flexible approach. Upbeat, friendly, and is looking to fulfill a position where i can apply my skill set efficiently within the work place
Overview
8
8
years of professional experience
Work History
Server/expo
Le Thai 2
06.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistent with personalizing every customers experience
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Rock House
04.2020 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Scheduled numerous reservations and managed seating arrangements simultaneously in fast paced restaurant while maintaining calm, professional demeanor.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and the whole teams ready to meet customer needs.
Hostess/busser/server
P.F Changes
05.2016 - 11.2018
- Assigned guest to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Planned and executed 10+ guest parties by organizing menus, spaces and special requests.
Education
Associate of Science - Clinical Psychology
College of Southern Nevada
Las Vegas, NV06.2020
Arbor View High School
Las Vegas, NV06.2016
Skills
- Wine Service
- To-Go Order Preparation
- Order Accuracy
- Server Training
- Performance Improvement
- Food Sales and Promotion
- Stocking and Replenishing
- Quality Control
- Suggestive Selling
- Dining Customer Service
Timeline
Server/expo
Le Thai 2
06.2022 - Current
Server
Rock House
04.2020 - 06.2022
Hostess/busser/server
P.F Changes
05.2016 - 11.2018
Associate of Science - Clinical Psychology
College of Southern Nevada
Arbor View High School
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