Charay Hicks
Cincinnati,KY
Summary
Dynamic Customer Service Representative with extensive experience at US Bank Service Center, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while delivering informed recommendations, resulting in increased repeat business and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
US Bank Service Center
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Spectrum
12.2016 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
LaRosa's Pizzeria
08.2005 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Business
DeVry University
Illinois City, IL05-2025
Associate of Arts - Early Childhood Care And Education
Brown Mackie
Cincinnati, OH06-2016
High School Diploma -
Pace High School
Cincinnati, OH06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
US Bank Service Center
08.2023 - Current
Customer Service Representative
Spectrum
12.2016 - 08.2023
Customer Service Representative
LaRosa's Pizzeria
08.2005 - 08.2016
No Degree - Business
DeVry University
Associate of Arts - Early Childhood Care And Education
Brown Mackie
High School Diploma -
Pace High School
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