Charbel Zineh
Sammamish
Summary
Senior Technical Product Manager with 15+ years of experience spanning service engineering, software development, solution architecture, and platform leadership. Proven at owning customer-facing technical platforms and solutions end to end—from problem definition and solution design through delivery and production adoption. Deep expertise in designing, delivering, and operating large-scale distributed systems, including integration platforms, business and processing flows, APIs, and CI/CD-driven test automation and quality engineering.
Overview
16
16
years of professional experience
Work History
Senior Technical Product Manager / Product Owner
Ericsson Inc.
Bellevue
10.2022 - Current
- Drove customer solution discussions and proposals, aligning business needs with technical feasibility and delivery plans.
- Defined product vision, roadmaps, and backlogs for customer-facing platforms and internal engineering systems.
- Acted as Product Owner and Technical PM, coordinating engineering teams and stakeholders throughout delivery.
- Designed system architecture and data models, guiding implementation across backend services, APIs, and automation components.
- Oversaw implementation, testing, and deployment to production, ensuring reliability, security, and operational readiness.
- Served as Product Owner for Test Automation, defining strategy and priorities across a portfolio of 10 OSS/BSS applications.
- Designed and led implementation of a flexible, production-grade test automation platform integrated into CI/CD.
- Ensured automated tests execute reliably in lab and production, providing fast feedback and higher confidence releases.
- Defined operating models and ways of working for test automation, quality ownership, and cross-team collaboration.
Software Engineer / Solution Architect
Ericsson Inc.
Bellevue
10.2014 - 09.2022
- Drove solution discussions with customers and cross-functional stakeholders (product, engineering, operations), shaping proposals, gathering requirements, and aligning business needs with technical feasibility.
- Designed and implemented business and event-processing flows for high-throughput data ingestion, transformation, and routing in large-scale production systems (enterprise mediation platform).
- Designed and developed APIs and CLI tools to support integrations, automation, and operational workflows across engineering and operations teams.
- Owned solution and technical design for complex integrations, translating cross-functional requirements into robust, scalable system architectures.
- Defined orchestration, error handling, monitoring, and performance optimization strategies in collaboration with engineering and operations to meet functional and reliability goals.
- Acted as technical authority, reviewing designs, guiding engineering teams, and resolving complex production issues.
Service Engineer
Ericsson Lebanon Communications
Beirut
07.2011 - 10.2014
- Installed, configured, and supported enterprise-grade mediation platforms in customer production environments, ensuring reliable and compliant system operation.
- Executed system deployments, upgrades, and complex production troubleshooting, minimizing downtime and ensuring service continuity.
- Worked directly with customers and operations teams, gaining deep understanding of operational constraints, real-world usage patterns, and production reliability requirements.
Routing Engineer
Mada Communication International
Beirut
03.2010 - 07.2011
- Optimized traffic routing to improve network performance and reliability
- Managed Quality of Service (QoS) and collaborated with Network Management Center teams
Education
Master of Science - Computer & Communication Engineering
Holy-Spirit University of Kaslik
Kaslik, Lebanon01.2009
Skills
Core Expertise
- Technical Product Management & Product Ownership
- Solution Architecture & Distributed Systems
- Platform & Quality Engineering (CI/CD, Test Automation)
- Customer-Facing Solution Design & End-to-End Delivery
Technical Stack
- Languages: Python, Java, Bash
- APIs & Tooling: Flask, FastAPI, Spring Boot, OpenAPI, CLI Tools
- DevOps: Docker, Kubernetes, Git/GitLab, Jenkins, Ansible, Robot
- Data & Observability: PostgreSQL, SQL, Prometheus, Splunk
Engineering Principles
- Clean Code, Clean Architecture, SOLID
- Design Patterns, Event-Driven Architectures
- Agile / Scrum, DevOps, SDLC
Accomplishments
• Designed and delivered large-scale business and event-processing flows serving 100M+ end users, supporting high-throughput data ingestion, transformation, and routing in production systems.
• Designed scalable data processing and integration platforms supporting high-throughput enterprise workloads.
• Reduced regression testing time by ~75% by designing and delivering an end-to-end test automation platform integrated into CI/CD pipelines.
• Established standardized quality and test automation ways of working across 10 OSS/BSS applications, improving reliability and release confidence in lab and production environments.
• Led customer solution proposals and delivered multiple complex solutions to production, owning outcomes from design through rollout.
• Served as technical authority and mentor, raising engineering and quality standards across teams.
• Designed scalable data processing and integration platforms supporting high-throughput enterprise workloads.
• Reduced regression testing time by ~75% by designing and delivering an end-to-end test automation platform integrated into CI/CD pipelines.
• Established standardized quality and test automation ways of working across 10 OSS/BSS applications, improving reliability and release confidence in lab and production environments.
• Led customer solution proposals and delivered multiple complex solutions to production, owning outcomes from design through rollout.
• Served as technical authority and mentor, raising engineering and quality standards across teams.
Timeline
Senior Technical Product Manager / Product Owner
Ericsson Inc.
10.2022 - Current
Software Engineer / Solution Architect
Ericsson Inc.
10.2014 - 09.2022
Service Engineer
Ericsson Lebanon Communications
07.2011 - 10.2014
Routing Engineer
Mada Communication International
03.2010 - 07.2011
Master of Science - Computer & Communication Engineering
Holy-Spirit University of Kaslik