Char’dae Hardy
Hueytown,AL
Summary
Motivated professional with strong communication and interpersonal skills, seeking to enhance customer service operations. Proven ability to understand customer needs and resolve conflicts effectively, leading to increased satisfaction and loyalty. Quick learner of products and services, ensuring accurate and efficient support. Committed to fostering positive relationships and delivering exceptional service in a customer-focused environment.
Overview
2
2
years of professional experience
Work History
Nursing Assistant
Legacy Rehabilitation
Pleasant Grove, AL
04.2025 - 07.2025
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Online Order Filler & Delivery
Walmart
Hueytown, AL
11.2024 - 01.2025
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
TEAM LEAD
Take 5 Car Wash
Birmingham, AL
08.2024 - 11.2024
- Implemented effective training strategies to enhance team member skills and monitor goal progress. Facilitated collaboration through strong communication skills, fostering a cohesive team environment. Utilized problem-solving abilities to tackle challenges and boost overall team performance. Streamlined operations using organizational skills to improve productivity across tasks. Delegated tasks efficiently to maximize team efficiency and achieve set objectives.
CREW MEMBER
Take 5 Car Wash
05.2024 - 08.2024
- Ensure every customer has a memorable car wash experience by guiding them through the process, educating them on products and services, all while ensuring safety and quality expectations are met.
HEAD DAYCARE TEACHER
Kee Care Child Development Center
06.2023 - 05.2024
- Physical care giving, developmental assessments, following an age-appropriate curricular plan, and facilitation of supportive relationships with director, co-workers, parents, and students.
Education
No Degree - Cosmetology
Paul Mitchell The School
Hoover, ALHigh School Diploma -
Hueytown High School
Hueytown, AL05.2023
Skills
- Customer service
- Leadership
- Communication skills
- Relationship building
- Team collaboration
Timeline
Nursing Assistant
Legacy Rehabilitation
04.2025 - 07.2025
Online Order Filler & Delivery
Walmart
11.2024 - 01.2025
TEAM LEAD
Take 5 Car Wash
08.2024 - 11.2024
CREW MEMBER
Take 5 Car Wash
05.2024 - 08.2024
HEAD DAYCARE TEACHER
Kee Care Child Development Center
06.2023 - 05.2024
No Degree - Cosmetology
Paul Mitchell The School
High School Diploma -
Hueytown High School