CIAHLYNN KIMBLE
Mobile
Summary
Resourceful Call Center Professional skilled in communication and organizational strategies for effective customer engagement. Delivers tailored solutions to enhance customer loyalty while supporting emotional and developmental needs in educational settings. Experienced Fast Food Worker adept at multitasking and maintaining composure in high-pressure environments. Committed to fostering positive customer experiences and promoting overall well-being.
Overview
4
4
years of professional experience
Work History
Nursing Assistant
Mobile Infirmary
Mobile
07.2025 - Current
- Assisted nursing staff with daily patient care and comfort needs.
- Monitored vital signs and reported changes to healthcare team.
- Documented patient information accurately in electronic health records.
- Supported patients with mobility and personal hygiene tasks.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
Call Center Representative
Alorica
Remote
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Daycare Teacher
New Star Daycare
Mobile
07.2022 - 05.2023
- Increased daycare students' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children's emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Maintained accurate documentation of student progress, behavior.
Education
High School Diploma -
Murphy High School
Mobile, ALSkills
- Technical Support
- Patient communication
- Account updating
- Customer Service
- Payment Processing
- Customer Support
- Verbal communication
- Patient intake
- Healthcare coordination
- Patient comfort measures
- Patient engagement
- Nutritional guidance
- Medical supply management
- Meal assistance
- Healthcare operations
- Patient education
- Pediatric care
- Strong computer skills
- Classroom Management
- Inbound Phone Call Management
- Call Center Customer Service
- Call logging
- Call Documentation
- De-Escalation Techniques
- Patient assistance
- Active listening
- Conflict resolution
- Team collaboration
- Critical thinking
- Emotional intelligence
- Effective communication
- Organizational skills
- Emergency response
- Patient relations
- Personal care assistance
- Patient mobility support
- HIPAA
Timeline
Nursing Assistant
Mobile Infirmary
07.2025 - Current
Call Center Representative
Alorica
05.2023 - Current
Daycare Teacher
New Star Daycare
07.2022 - 05.2023
High School Diploma -
Murphy High School