Summary
Work History
Education
Skills
Timeline
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Terisha Johnson

Conroe,TX

Summary

Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty

Compassionate with experience in providing patient care within diverse healthcare environments. Strengths include assisting with daily living activities, monitoring vital signs, and delivering bedside care to patients under nurses' supervision. Previous work has resulted in improved overall patient satisfaction due to effective communication and empathetic patient engagement.

Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.

Work History

Nursing Assistant

Mississippi State Hospital
Pearl, US
  • Checking heart rate and pulse
  • Assisting patient with everyday needs
  • Provide quality patient care
  • Providing emotional support
  • Keep patient rooms tidy and sanitized
  • Perform ekgs
  • Receiving and reporting patients' concerns
  • Ability to operate medical equipment
  • Committed to health and safety standards
  • Take blood and other samples
  • Assisting with patients
  • Collect samples from patients for testing
  • Record keeping
  • Collecting specimens
  • Empathetic and approachable
  • Managing and monitoring food intake
  • Providing basic nursing care

Nursing Assistant

St. Catherine's Village
Ridgeland, US
  • Checking heart rate and pulse
  • Assisting patient with everyday needs
  • Provide quality patient care
  • Providing emotional support
  • Keep patient rooms tidy and sanitized
  • Perform ekgs
  • Receiving and reporting patients' concerns
  • Ability to operate medical equipment
  • Committed to health and safety standards
  • Take blood and other samples
  • Assisting with patients
  • Collect samples from patients for testing
  • Record keeping
  • Collecting specimens
  • Empathetic and approachable
  • Managing and monitoring food intake
  • Providing basic nursing care

Customer Service Representative

Randstad
  • Handled customer complaints and escalated issues according to procedures
  • Managed and maintained network security systems
  • Supported full range of network hardware and operating systems in customer base
  • Created and maintained technical documentation
  • Conducted customer service recoveries using technical knowledge and business skills
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording and verifying account information
  • Cancel or upgrade account information
  • Place or cancel orders from direct customers, distributors and agents
  • Maintains customer records by updating account information
  • Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Caregiver

PRIME CARE NURSING
Jackson, US
  • Help clients take prescribed medication
  • Assist clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.)
  • Assist clients with personal care and hygiene
  • Help clients with physical therapy exercises
  • Plan and prepare meals with assistance from the clients (when they are able)
  • Do the client's shopping or accompany them when they shop
  • Perform light housekeeping duties that clients can't complete on their own
  • Be a pleasant and supportive companion
  • Report any unusual incidents

Technical Support

Kelly connect
  • Managed and maintained network security systems
  • Troubleshot issues on device-specific problems, network performance and internet connectivity
  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem

Education

High school diploma -

New summit
07.2017

High school -

Wingfield High School
Jackson, MS
05.2017

Skills

  • Problem solving
  • Nursing
  • Time Management
  • Friendly and patient
  • Behavioral Health
  • Data Recovery
  • Typing
  • Active Listening
  • Verbal communication
  • Laundry
  • Communication skills
  • Multi tasking
  • Great customer service
  • Caregiving
  • Analysis Skills
  • Technical Support
  • Meal Preparation
  • Sympathy
  • Monitoring fluids
  • Personal hygiene support
  • Call light response
  • Vital signs monitoring
  • Direct patient care
  • HIPAA
  • Patient feeding
  • Community activities
  • Behavior redirection
  • Client documentation
  • Patient mobility support
  • Patient care and safety
  • Recording vital signs

Timeline

Nursing Assistant

Mississippi State Hospital

Nursing Assistant

St. Catherine's Village

Customer Service Representative

Randstad

Caregiver

PRIME CARE NURSING

Technical Support

Kelly connect

High school diploma -

New summit

High school -

Wingfield High School

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Terisha Johnson