Maria Heywood-Landers
Jacksonville
Summary
Dynamic General Manager with proven success in optimizing operations and reducing labor costs by 12%. Expertise in team leadership, inventory management, and enhancing customer service.
Overview
3
3
years of professional experience
Work History
General Manager of Operations
Denny's Restaurants Franchise Association
Jacksonville
10.2025 - Current
- Managed daily operations across multiple departments, ensuring adherence to established protocols.
- Created and maintained various administrative and operational documents, including reports, timesheets, and inventory records.
- Streamlined workforce management, achieving a 12% reduction in labor expenses
Restaurant Manager
Denny's Restaurants Franchise Association
Jacksonville
02.2025 - 09.2025
- Trained and supervised staff, enhancing customer service quality and operational consistency.
- Managed daily restaurant operations, overseeing scheduling, budgeting, and inventory control to ensure smooth functioning.
- Circulated through assigned areas to identify and address customer needs, prioritizing tasks effectively during peak hours.
Server
Denny's Restaurants Franchise Association
Jacksonville
06.2023 - 02.2025
- Achieved over 10 percent increase in sales revenue as lead server.
- Provided exceptional service to high volume of daily customers, enhancing overall dining experience.
- Managed POS terminals for order input, bill splitting, and total calculation, ensuring accuracy in transactions.
Education
High School Diploma -
Potomac
Woodbridge, VA06-2020
Skills
- Project management
- Operational oversight
- Process optimization
- Inventory management
- Budgeting processes
- Customer relationship management
- Staff training
Timeline
General Manager of Operations
Denny's Restaurants Franchise Association
10.2025 - Current
Restaurant Manager
Denny's Restaurants Franchise Association
02.2025 - 09.2025
Server
Denny's Restaurants Franchise Association
06.2023 - 02.2025
High School Diploma -
Potomac