Charea Givens

• Designed detailed business plans to outline finances, goals, and operations of company.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
• Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
• Set pricing structures according to market analytics and emerging trends.
• Assessed, optimized and elevated operations to target current and expected demands.
• Identified client business and operational needs and introduced services to provide solutions.
• Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
• Assessed team proficiencies, identifying and targeting areas for improvement.

Fostered relationships with patients, caregivers and healthcare teams to achieve

individual care plan targets.

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Consulted with nurses to develop patient care plans and evaluate treatment options. Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Managed and maintained patient rooms, shared-living areas and nursing stations. Responded to patient alarms and needs-assessment requests to identify course of treatment.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and well being.

• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Consulted with nurses to develop patient care plans and evaluate treatment options.
• Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assessed customer needs and upsold products and services to maximize sales.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Educated customers on special pricing opportunities and company offerings.
• Reviewed account and service histories to identify trends and issues.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Created and implemented process improvements to reduce workloads and bolster callback efficiency.