Charell Mahone
Roseville,MI
Summary
Efficient Tax Examiner seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Tax Examining Technician
Department Of Treasury
04.2022 - Current
- Kept case data and contact information up to date to expedite proceedings for closing cases and appeals process.
- Evaluated 8300 forms to assess compliance with legal standards of care and accuracy for late/incomplete documents.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Completed special projects to meet and exceed goals for the missing critical field process.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
Limited Term Examiner
State of Michigan
08.2020 - 04.2022
- Completed special projects to meet and exceed goals of the Unemployment department
- Assumed general customer service tasks independently as well as under guidance of lead
- Processed and completed Monetary /Non-Monetary Issues
- Prepared/Attached documents sent by customers, noted issues and pursued resolutions on Protest and Appeals
- Addressed customer service inquiries thoroughly and quickly
- Successfully opened, processed and closed non-monetary issues
- O Filing o Resea o Ability/Availability o Identity Verification
- Trained in Adjudication, Bpr process and issue tracker
- Secured unlocking MILogin/MIWAM accounts
- Maintain excellent customer service skills when approaching sensitive topics.
Assistant Branch Manager
Enterprise Rent-A-Car
07.2014 - 05.2020
- Responsible for developing new business and maintaining current relationships
- Promoted sales demonstrating merchandise and products to customers
- (Top Tier Selling)
- Gaining knowledge on how to promote staff, influence and interact customers, co-workers and vendors
- Prepared daily branch accounts receivable/payable invoices
- Managed opening and closing times for the main branch
- Delivered prompt, accurate and excellent customer service.
Sales Lead
Ann Taylor Loft
05.2011 - 06.2014
- Directed client experience efforts that are consistent with company standards
- Developed a team to accomplish store's business objectives through attraction, selection, coaching, investment, retention and motivation
- Ensured attainment of sales, payroll and inventory goals
- Directed merchandise presentation, restocking and recovery to maximize productivity.
Education
Bachelor of Science - Psychology, Communications
Eastern Michigan University
2014
Skills
- Data Entry
- Excellent communication skills
- Detailed Documentation
- Critical Thinking
Timeline
Tax Examining Technician
Department Of Treasury
04.2022 - Current
Limited Term Examiner
State of Michigan
08.2020 - 04.2022
Assistant Branch Manager
Enterprise Rent-A-Car
07.2014 - 05.2020
Sales Lead
Ann Taylor Loft
05.2011 - 06.2014
Bachelor of Science - Psychology, Communications
Eastern Michigan University
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