Charelle Burroughs
JACKSONVILLE
Summary
Attentive Package Handler experienced in assembling, sealing, scanning, and loading parcels. Delivered exceptional customer service while demonstrating strong work ethic, adaptability, and effective time management. Focused on enhancing organizational efficiency by maintaining safety standards and consistently meeting company needs.
Overview
8
8
years of professional experience
Work History
Package Handler
FedEx
Jacksonville
05.2026 - Current
- Sorted packages by destination for efficient processing and delivery.
- Scanned packages using handheld devices to ensure accurate tracking information.
- Loaded and unloaded freight from delivery vehicles with care and efficiency.
- Operated conveyor systems to transport packages through processing areas smoothly.
- Followed safety protocols to prevent accidents during package handling tasks.
- Communicated with supervisors regarding any issues or concerns during shifts.
- Collaborated with colleagues to meet daily operational goals effectively.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Applied accurate labels to parcels to ensure proper delivery. according to company guidelines.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Managed time efficiently to meet or exceed productivity targets.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Inspected packages for damages or defects and recorded any issues found.
Team Member
SAFE Management Of Florida
Jacksonville
06.2025 - Current
- Assisted in daily operations to ensure efficient service delivery.
- Collaborated with team members to maintain a safe working environment.
- Communicated effectively with customers to address inquiries and concerns.
Housekeeper
Hyatt Regency
Jacksonville
06.2025 - 12.2025
- Maintained cleanliness in guest rooms and public areas daily.
- Operated cleaning equipment such as vacuums and floor scrubbers.
- Replenished supplies including toiletries and linens in guest accommodations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
Retail Cashier
Walmart
Macclenny
02.2024 - 02.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to restock shelves and ensure product availability.
- Provided exceptional customer service to enhance shopping experience.
- Participated in training new cashiers on register operations and procedures.
- Greeted customers in a friendly and professional manner.
- Maintained clean, orderly and well-stocked register area.
- Followed company policies regarding payment methods, discounts, refunds.
- Assisted other team members with their tasks as needed.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Processed cash, credit, and check payments accurately and efficiently.
- Processed customer purchases and returns via cash and credit card.
- Provided accurate change back to customers when necessary.
- Reported damaged items and incorrect pricing to supervisor.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized the checkout area to ensure all items were stocked properly.
- Ensured that all safety protocols were followed at all times during shift.
- Assisted customers with product selection and answered any questions they had.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Kept store presentable with regular cleaning and organization.
- Adhered to company guidelines for dealing with difficult or irate customers.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Reported any suspicious activity or theft immediately to management.
- Learned roles of other departments to provide coverage and keep store operational.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
- Resolved customer complaints in an efficient and professional manner.
- Followed company safety regulations to maintain safe work environment.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
Retail Sales Associate Cashier
Bealls
Macclenny
09.2023 - 01.2024
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized and visually appealing merchandise displays.
Restaurant Team Member
Burger King
Macclenny
07.2022 - 08.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared food items according to established recipes and guidelines.
- Maintained cleanliness and organization of workstations during shifts.
Package Handler
UPS
Jacksonville
08.2019 - 03.2023
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Sorted packages by destination for efficient processing and delivery.
- Scanned packages using handheld devices to ensure accurate tracking information.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Operated conveyor systems to transport packages through processing areas smoothly.
- Resolved conveyor system issues by clearing jams and blockages.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Operated material handling equipment safely to move heavy packages.
- Assisted in loading delivery trucks with prepared packages.
- Collaborated with colleagues to meet daily operational goals effectively.
- Assisted team members in maintaining a clean and organized workspace daily.
- Maintained a clean work environment by removing debris from the loading dock area.
- Followed safety protocols to prevent accidents during package handling tasks.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Communicated with supervisors regarding any issues or concerns during shifts.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Managed time efficiently to meet or exceed productivity targets.
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
Baldwin
09.2021 - 12.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared food items according to established recipes and guidelines.
- Maintained cleanliness and organization of workstations during shifts.
Housekeeper
Holiday Inn Express Hotel Suites
Gainesville
02.2018 - 07.2019
- Maintained cleanliness in guest rooms and public areas daily.
- Operated cleaning equipment such as vacuums and floor scrubbers.
- Replenished supplies including toiletries and linens in guest accommodations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
Education
Baker County High School
Macclenny, FLSkills
- Package scanning
- Freight handling
- Package sorting
- Package unloading
- Loading and unloading
- Truck loading and unloading
- Conveyor operation
- Pallet jack operation
- Safety compliance
- Warehouse safety
- Safety procedures
- Time management
- Inventory management
- Product identification
- Attention to detail
- Sorting packages
- Stacking packages
- Truck loading
- Package loading
- Heavy lifting
- Operational training
- Effective communication
- Team collaboration
- Customer service
- Problem solving
- Adaptable to change
- Housekeeping standards
- Safety procedures
Timeline
Package Handler
FedEx
05.2026 - Current
Team Member
SAFE Management Of Florida
06.2025 - Current
Housekeeper
Hyatt Regency
06.2025 - 12.2025
Retail Cashier
Walmart
02.2024 - 02.2025
Retail Sales Associate Cashier
Bealls
09.2023 - 01.2024
Restaurant Team Member
Burger King
07.2022 - 08.2023
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
09.2021 - 12.2022
Package Handler
UPS
08.2019 - 03.2023
Housekeeper
Holiday Inn Express Hotel Suites
02.2018 - 07.2019
Baker County High School