Charelle Cox
Stone Mountain,GA
Summary
Administrative Support Professional skilled in managing diverse operations across educational and healthcare sectors. Expertise in invoice tracking and KPI reporting supports financial accuracy and operational excellence. Committed to fostering effective communication and delivering superior customer service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Assistant
DeKalb County School District
Tucker, GA
11.2024 - Current
- Track and monitor invoice payments to ensure compliance with Net 30 payment terms.
- Increased on-time invoice processing from 13% to 92% through consistent tracking, follow-ups, and documentation.
- Maintain detailed invoice logs and payment records to support accounts payable accuracy and audit readiness.
- Assist with KPI reporting, monitoring invoice performance, payment timelines, and compliance metrics.
- Monitor designated funding amounts, ensuring accurate tracking and financial accountability.
- Communicate professionally with internal departments regarding invoice status, discrepancies, and deadlines.
Front Desk Receptionist
The Task Force for Global Health
Decatur, GA
05.2024 - Current
- Greeted and welcomed visitors and directed them to appropriate offices and meeting rooms.
- Served as first point of contact in person, by phone, and email.
- Scheduled and coordinated meetings using Google Calendar and Zoom.
- Communicated with participants to confirm meetings and share access details.
- Managed multi-line phone system and visitor check-ins.
- Maintained confidentiality and assisted with data entry and document handling.
Front Desk Spa Associate
Hand & Stone Facial & Massage Spa
Stonecrest, GA
08.2025 - 10.2025
- Greet clients, manage calls, and handle appointment scheduling.
- Process payments and promote membership programs.
- Maintain a clean, organized, and welcoming environment.
- Provided exceptional customer service during spa treatments and services.
- Assisted therapists with setup and cleanup of treatment rooms.
Teacher & After-School Receptionist
The Academy of Scholars
Decatur, GA
10.2024 - 08.2025
- Assisted teachers, supervised students, and reinforced positive behavior.
- Managed after-school attendance, parent communication, and student sign-outs.
- Provided classroom coverage and daily instructional support.
Education
Associate of Health Science -
Georgia State University
Clarkston, GA05-2024
High School Diploma -
Lithonia High School
05-2022
Skills
- Operations Support
- Project management
- KPI Reporting
- Invoice Tracking
- Scheduling
- Data Entry
- Microsoft Office
- Google Workspace
- Customer Service
Certification
- CPR & First Aid
- Fire & Safety
- Infant Sleep Training
- Sexual Abuse Awareness Training
- 10-Hour Health & Safety Orientation
- BLS Certified
Languages
English
Volunteer Experience
• Assisted with member registrations and enrollments for YMCA wellness programs
• Provided administrative support including data entry, record updates, and document organization
• Helped members sign up for health and wellness activities and answered program questions
• Maintained accurate participant records and assisted with front desk member services
Timeline
Front Desk Spa Associate
Hand & Stone Facial & Massage Spa
08.2025 - 10.2025
Operations Assistant
DeKalb County School District
11.2024 - Current
Teacher & After-School Receptionist
The Academy of Scholars
10.2024 - 08.2025
Front Desk Receptionist
The Task Force for Global Health
05.2024 - Current
Associate of Health Science -
Georgia State University
High School Diploma -
Lithonia High School