Charelle Segbeaya
Louisville,KY
Overview
2027
2027
years of professional experience
Work History
Business Owner
Discount Auto Body Shop Llc
Louisville
01.2019 - 03.2026
- Oversaw daily operations to ensure optimal vehicle sales processes.
- Trained and mentored staff on customer service and sales techniques.
- Analyzed market trends to develop strategic pricing and promotional strategies.
- Implemented inventory management practices to enhance vehicle availability.
- Implemented cost-control measures, optimizing resource allocation for increased profitability.
- Streamlined repair processes, reducing turnaround time while maintaining quality standards.
- Established safety protocols, promoting a secure working environment for staff and customers.
- Established strong customer relationships through excellent communication and attentive service.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Appointment Scheduler
Kin’s Auto Shop
Louisville, KY
2010 - 2018
- Managed incoming calls and scheduled appointments for service consultations.
- Maintained organized filing systems for customer records and service history.
- Assisted in preparation of invoices and processed payments efficiently.
- Coordinated communication between technicians and clients to ensure service clarity.
- Handled inventory management, ordering supplies as needed to support operations.
- Developed standard operating procedures to improve office efficiency and workflow.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed calendar updates and adjustments, ensuring timely communication with clients and staff.
- Coordinated appointment scheduling for multiple departments, optimizing daily operations.
- Assisted in maintaining accurate records of appointments and client interactions.
- Facilitated communication between clients and service providers, enhancing customer satisfaction.
- Implemented reminders for upcoming appointments, reducing no-show rates effectively.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
Home Health Aide
Personal Touch Home Health Care
Queens, NY
04.2008 - 01.2009
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored patient vital signs, ensuring timely reporting of changes to healthcare providers.
- Provided companionship and emotional support, fostering positive client relationships.
- Administered medications as directed, maintaining accurate records for compliance.
- Assisted with mobility and transfer techniques, prioritizing safety during movements.
- Maintained cleanliness and organization in client environments, promoting hygiene standards.
- Learned and adapted to individual client needs, improving overall service delivery.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
Allen Health Care
Queens, NY
01.2007 - 08.2008
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored patient vital signs, ensuring timely reporting of changes to healthcare providers.
- Provided companionship and emotional support, fostering positive client relationships.
- Administered medications as directed, maintaining accurate records for compliance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Assisted with end-of-life care.
Sale Associate
Abercrombie & Fitch
Newark, NJ
08.2006 - 01.2007
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained visual merchandising standards to reflect brand image and promote sales.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Managed inventory levels through regular stock checks and organized product displays.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Implemented feedback from customer surveys to enhance shopping experience.
Education
High School Diploma -
Richmond Hill High School
Queens, NYHome Health Aid
Allen Health School
Queens, NYSkills
Customer service
Customer relations
Attention to detail
Driven and determined
Relationship building
Team collaboration and leadership
Performance improvement
Timeline
Business Owner
Discount Auto Body Shop Llc
01.2019 - 03.2026
Home Health Aide
Personal Touch Home Health Care
04.2008 - 01.2009
Home Health Aide
Allen Health Care
01.2007 - 08.2008
Sale Associate
Abercrombie & Fitch
08.2006 - 01.2007
Appointment Scheduler
Kin’s Auto Shop
2010 - 2018
High School Diploma -
Richmond Hill High School
Home Health Aid
Allen Health School