Charles Smith
Loogootee,IN
Summary
Seeking the position of Group Leader in the Injection department.
Overview
17
17
years of professional experience
Work History
Team Member
Toyota Boshoku Indiana
Princeton, IN
07.2021 - Current
- Followed work instructions to ensure products were built to specifications.
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Performed general 5S activities
- Sought out ways to go above and beyond job requirements.
Sales and Service Representative
Peak Toolworks
Jasper, IN
09.2015 - 05.2021
- Managed over 50 customer accounts with high customer satisfaction.
- Worked with Production Management to ensure customer tooling was serviced promptly and properly.
- Coordinated with customers and Peak Engineering to ensure new tooling was designed to ensure customer satisfaction.
- Cultivated customer loyalty, promoted repeat customers and improved sales in territory over 30%.
- Recommended products to customers, thoroughly explaining details.
- Coordinated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Licensed Insurance Agent
Bankers Life Insurance Company Of America
Evansville, IN
03.2014 - 09.2014
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
Quality Systems Technical Coordinator
Kimball Electronics Inc.
Jasper, IN
06.2011 - 09.2013
- Performed technical audits of Production Processes and Systems.
- Maintained Test Equipment calibration requirements.
- Assisted with Supplier Audits.
- Worked closely with Quality Engineers and Product Engineers to maintain optimum levels of communication to effectively and efficiently complete projects
Failure Analysis Supervisor
Kimball Electronics Inc.
Jasper, IN
05.2005 - 06.2011
- Supervised Failure Analysis Technicians and determined their workflow.
- Managed and prioritized units to be analyzed.
- Worked with Engineers and Customers to determine corrective actions needed to reduce field failures and improve customer satisfaction.
- Worked closely with Test Engineering to execute and improve test coverage.
- Worked flexible hours; night, weekend, and holiday shifts.
Failure Analysis Technician
Kimball Electronics Inc.
Jasper, IN
07.2003 - 05.2005
- Performed Root Cause Analysis on electronic assemblies that had failed in field.
- Performed component level analysis to determine cause of field failures.
- Reported findings to Quality and Product Engineering so corrective actions could be taken.
Education
Associate of Science - Electronics Technology
Vincennes University
Vincennes, IN08.1992
High School Diploma -
Anderson High School
Anderson, IN06.1987
Skills
- Customer relations and development
- Proficient using Microsoft products
- Client Service
- Technically competent
- Quotes and sales
- Creative Problem Solving
- Upbeat and Positive Personality
- Customer Account Management
- Multitasking and Prioritization
- Excellent Attention to Detail
- Inter-Department Collaboration
- Patient and Empathetic
Timeline
Team Member
Toyota Boshoku Indiana
07.2021 - Current
Sales and Service Representative
Peak Toolworks
09.2015 - 05.2021
Licensed Insurance Agent
Bankers Life Insurance Company Of America
03.2014 - 09.2014
Quality Systems Technical Coordinator
Kimball Electronics Inc.
06.2011 - 09.2013
Failure Analysis Supervisor
Kimball Electronics Inc.
05.2005 - 06.2011
Failure Analysis Technician
Kimball Electronics Inc.
07.2003 - 05.2005
Associate of Science - Electronics Technology
Vincennes University
High School Diploma -
Anderson High School
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