Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Giannino

Baldwinsville,NY

Summary

Accomplished Deputy Sheriff and Sales Representative with a proven track record in customer relationship building and complex investigations, including arson and fatal car crashes. Skilled in employing de-escalation techniques and enhancing client satisfaction, notably at Nestle Health Science. Expert in law enforcement tools and interpersonal communication, demonstrating significant achievements in public safety and sales revenue growth.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Sales Representative

Nestle Health Science
03.2021 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • As a sales trainer, assist and train new hires throughout the New England Region and Nationally

Skycap

Unifi
05.2015 - Current
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Assist passengers with wheel chair assistance as they deplane to luggage or from the ticket counter to their departing gate
  • Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
  • Assist with cleaning the planes at times
  • Assist the Ramp personnel when a passengers have to deplane from the tarmac

Police Officer

Geddes Police Department
08.2012 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Assist with any traffic details within the town throughout the year

Deputy Sheriff

Onondaga County Sheriff's Office
07.1986 - 04.2006
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Assigned to multiple patrol territories throughout Onondaga County
  • K-9 Hadler for 7 years
  • Warrant Division detective
  • Criminal Investigator handling Arsons (Level 2 Certified Arson Investigator), polygrahs and major crime investigations.
  • Cerified Fatal Car crash investigator - handle serious and fatal car crashes in Onondaga County

Education

Bachelor of Science - Criminal Justice

Rochester Institute of Technology
Rochester, NY
05.1983

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Certified NY State Police Officer
  • Fatal Car Crash Investigator
  • Certified Polygraph operator
  • Level 2 Arson Investigator
  • Proficient in current law enforcement tools - Chairs 2, Tracs, Beast, MDT, etc

Certification

NY State Certified Police Officer

Arson Investigator

Fatal Car Crash Investigator

Polygraph Operator

Timeline

Sales Representative

Nestle Health Science
03.2021 - Current

Skycap

Unifi
05.2015 - Current

Police Officer

Geddes Police Department
08.2012 - Current

Deputy Sheriff

Onondaga County Sheriff's Office
07.1986 - 04.2006

Bachelor of Science - Criminal Justice

Rochester Institute of Technology

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Charles Giannino