Charethia C. Davenport
Redford,MI
Summary
Administrative professional with comprehensive experience in supporting organizational operations. Skilled in managing schedules, coordinating events, and streamlining office procedures to enhance efficiency. Strong focus on team collaboration and delivering results, adaptable to changing needs. Proficient in Microsoft Office Suite, project management, and effective communication. Dependable and reliable, consistently ensuring smooth administrative functions.
Overview
12
12
years of professional experience
Work History
Administrative Support Coordinator
Corewell Health Hospital
Royal Oak, MI
06.2025 - Current
- Coordinated scheduling and appointment management for multiple departments to enhance operational efficiency.
- Supported team communications by preparing meeting agendas and taking minutes during departmental meetings.
- Facilitated onboarding processes for new staff, providing training on administrative procedures and tools.
- Managed inventory of office supplies, ensuring availability while minimizing costs through efficient ordering practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Maintain providers schedules.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Daily Report's
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Ordering supplies and PO processing.
- Managed payroll data entry and processing for 8 employees to and 2 APP's comply with predetermined company guidelines.
Access Center Representative
Corewell Health Hospital
Southfield, MI
08.2019 - 05.2025
- Managed 70 or more inbound calls, providing accurate information regarding services and appointments.
- Collaborated with healthcare teams to address patient inquiries and resolve issues efficiently.
- Streamlined communication processes, improving response times for patient follow-ups and inquiries.
- Provided exceptional support to patients, ensuring all needs were met within a timely manner.
- Assisted customers with scheduling appointments, resulting in increased patient satisfaction.
- Handled high volume of inbound calls, maintaining patience and professionalism under pressure.
- Ensured adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.
- Provided excellent customer service to patients and medical staff.
Business Office Assistant
Beaumont Health
Dearborn, MI
06.2014 - 08.2019
- Managed scheduling and coordination of daily office operations to enhance workflow efficiency.
- Assisted in processing patient information and maintaining accurate records for compliance purposes.
- Collaborated with healthcare professionals to facilitate communication and resolve administrative inquiries effectively.
- Trained new staff on office protocols, ensuring adherence to organizational standards and best practices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered and managed 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Education
Bachelor of Science - Organizational Leadership
Restoration Theological Seminary
Forest Park, GA07-2026
Master's Degree - Organizational Leadership
Restoration Theological Seminary
Forest Park, GA07-2026
Skills
- Prioritization and scheduling
- Team collaboration
- Office administration
- Excel proficiency
- Oversight of supply inventory
- Multitasking and organization
- Microsoft office
- Team leadership
- Payroll management
- Verbal communication
- Calendar management
- Report preparation
Timeline
Administrative Support Coordinator
Corewell Health Hospital
06.2025 - Current
Access Center Representative
Corewell Health Hospital
08.2019 - 05.2025
Business Office Assistant
Beaumont Health
06.2014 - 08.2019
Bachelor of Science - Organizational Leadership
Restoration Theological Seminary
Master's Degree - Organizational Leadership
Restoration Theological Seminary