Charine Mascia
Naples,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
Owner & Operator of Design Studio
Self
05.2022 - Current
- Entrepreneur, owner and operator of Design Studio a business performing cosmetology services
- Establish and plan best practices in guest services, professional service delivery and time management
- Promote, recruit and meet sales goals
- Increased guest loyalty
- Develop and improve strategies through problem solving strategies to meet business challenges.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Guest Teacher
Collier County School District
09.2019 - 05.2021
- Teaching part-time as a guest teacher in Collier County School District
- Guide students in safe practices and ensure a safe learning environment
- Encourage, demonstrate, cheer and share positive methods for student success
- Promoted positive learning environment in classrooms for students in grades 6 to 9
- Instruct daily curriculum in an inclusive and interesting manner.
- Answered questions from students regarding instruction material.
Director of Spa Operations
Florida Gulf Coast University
08.2015 - 05.2019
- Director of Operations and student training manager at the university training lab
- Managed projects utilizing formal project management processes
- Training and development training guidelines for students in all spa management functions
- Lead customer service satisfaction, develop marketing strategies, and follow best practices
- Data entry
- Observed and analyzed team performance, client loyalty and sales projections
- Recruited, produced and collaborated with team members
- Event planning, budgeting, Supply chain execution
- Promote safe and inclusive environment
- Coordinated recruiting events, donor tours, student relations and daily schedules.
- Opened and closed spa according to standard procedures.
- Recruited, hired and trained all new employees.
Education
B.S. - Lutgert College of Business, Resort & Hospitality Management
Florida Gulf Coast University
Fort Myers, FL01.2019
A.A. -
Southwestern State College
Fort Myers, FL01.2015
Skills
- Microsoft Office
- Licenses Cosmetologist in Florida
- Regulatory Compliance
- Business Management
- Labor Relations
- Project Management
- Talent Development
- Customer Relations
- Relationship Building
Websites
Timeline
Owner & Operator of Design Studio
Self
05.2022 - Current
Guest Teacher
Collier County School District
09.2019 - 05.2021
Director of Spa Operations
Florida Gulf Coast University
08.2015 - 05.2019
B.S. - Lutgert College of Business, Resort & Hospitality Management
Florida Gulf Coast University
A.A. -
Southwestern State College
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