Charis Odom
Acworth,GA
Summary
Jewelry sales professional with strong knowledge of fine jewelry, including, including precious metals, gemstones and diamonds, with specialized familiarity in bridal and wedding jewelry. Experienced in guiding clients through meaningful purchases with a focus on education, trust, and personalized service. Skilled at translating product knowledge into confident and thoughtful customer experience.
Overview
9
9
years of professional experience
Work History
Sales Professional
D. Geller & Son
Kennesaw, GA
07.2025 - Current
- Trained new staff on product knowledge and effective sales techniques.
- Collaborated with management to develop promotional strategies that increased sales.
- Conducted inventory assessments to ensure optimal stock levels and reduce shrinkage.
- Achieved sales goals consistently by utilizing persuasive communication skills and in-depth product knowledge.
- Contributed to a positive work environment by supporting colleagues during busy periods or when additional assistance was needed.
- Stayed current on market trends by attending trade shows and training sessions, allowing for informed recommendations to clients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Effectively collaborated with operations, special ordering, accounting and shipping staff by writing special orders, communicating with vendors, shipping and customer on arrival dates.
Server
Outback Steakhouse, Kennesaw
Kennesaw
05.2025 - 07.2025
- Identified needs of customers promptly and efficiently.
- Used upselling techniques to increase spending per customer.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed order accuracy and efficiency during high-volume service periods.
Waitress
Hooters
Cartersville, GA
11.2023 - 05.2025
- Delivered exceptional customer service in high-volume restaurant environment.
- Trained and mentored new staff on menu items and service standards.
- Managed multiple tables efficiently, ensuring timely food and drink delivery.
- Collaborated with kitchen staff to streamline order preparation processes.
- Developed strong relationships with customers to enhance loyalty and retention.
- Collaborated with team members to optimize sales strategies and achieve targets.
- Analyzed customer feedback to identify trends and improve service delivery.
- Mentored junior sales staff to enhance their skills and performance metrics.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Service Technician
Sweetwater Pools (Winter/ Seasonal), Acworth, GA
Acworth, GA
08.2023 - 01.2024
- Driving the company vehicle to a customer's location.
- Maintaining equipment and chemical stock levels.
- Completing paperwork and reporting service requirements to management.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Diagnosed problems and determined solutions for various customer issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
Lifeguard
Sweetwater Pools (Summer/ Seasonal), Acworth, GA
Acworth, GA
05.2023 - 08.2023
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained a neat and clean pool area and clean water.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Becoming a part of the community by decorating and dressing up for holidays, recognizing regular patrons and being friendly with them.
- Monitored swimmers to ensure safety in the pool area.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Assisted with swim lessons for guests and members of the facility.
Hostess
Gameday Bar and Grill, Woodstock, GA
Woodstock, GA
04.2020 - 01.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved any customer complaints or issues quickly and professionally.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Maintained a clean and organized dining area.
Service Advisor
Acworth Muffler, Acworth, GA
Acworth, GA
06.2017 - 08.2019
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Received new inventory orders and verified completeness and accuracy.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Managed the company database and ensured the accuracy of contact information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored reception area to provide a consistently safe, hazard-free environment for customers.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
Kennesaw Mountain
Kennesaw05.2025
Skills
- CPR Certified
- Inventory management
- Safety training
- Collaborative teamwork
- Guest engagement
- Suggestive selling
- Customer service
- Training and mentoring
- Chemical level testing
- Pool operations
- Safe food handling
- Item promotion
- POS operation
- Vehicle diagnostics
- Sales expertise
- Closing techniques
- Social selling
- Cold calling
- Sales analytics
- Deal structuring
- Sales operations
Timeline
Sales Professional
D. Geller & Son
07.2025 - Current
Server
Outback Steakhouse, Kennesaw
05.2025 - 07.2025
Waitress
Hooters
11.2023 - 05.2025
Service Technician
Sweetwater Pools (Winter/ Seasonal), Acworth, GA
08.2023 - 01.2024
Lifeguard
Sweetwater Pools (Summer/ Seasonal), Acworth, GA
05.2023 - 08.2023
Hostess
Gameday Bar and Grill, Woodstock, GA
04.2020 - 01.2021
Service Advisor
Acworth Muffler, Acworth, GA
06.2017 - 08.2019
High School Diploma -
Kennesaw Mountain
Awards
Lifeguard of the month, Most valuable Lifeguard award