John Melton II
Morrisville,NC
Summary
Dynamic sales professional with a proven track record at Xfinity Comcast, adept in objection handling and fostering customer relations. Excelled in expanding client bases and achieving sales targets through strategic planning and exceptional service. Demonstrates strong problem-solving abilities and a commitment to continuous improvement, driving significant business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Professional
Xfinity Comcast
King of Prussia, PA
09.2021 - 10.2023
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Passionate about learning and committed to continual improvement.
Sales Associate
AT&T
Glen Mills, PA
04.2019 - 07.2021
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached performance objectives and generated over my sales goal monthly.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified and tapped into new markets, significantly expanding customer base.
- Implemented CRM tools to track customer interactions and sales progress.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Security Officer
Allied Universal Security Services
King of Prussia, PA
06.2016 - 04.2019
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Shift Manager
Rite Aid
West Chester, PA
05.2016 - 09.2017
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Passionate about learning and committed to continual improvement.
Education
Certification - Certified Nursing Assistant
CareOne
Raleigh, NC11.2022
GED -
West Chester OIC
West Chester, PA04.2016
Skills
- Objection handling
- Sales expertise
- Upselling and Cross Selling
- Closing Techniques
- Sales and marketing strategies
- Cash Handling
- Performance Tracking
- Client presentations
- Sales analytics
- Sales closing
- Customer Service
- Customer Relations
- Product and Service Sales
- Contract Negotiations
- Account Management
- Promotional planning
- Price quote preparation
- Contact follow-up
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Surveillance
- Emergency Response
- Patrol operations
- Investigative abilities
- Theft prevention training
- High level of integrity
- First aid and CPR certified
- Verbal and written communication
- Patrolling
- Traffic Control
Certification
- Certified Nursing Assistant
About Me
Hello,
I am John, a motivated individual who is always looking for something new to pick up and learn! In my free time spend a lot of time outside exercising when I am not working. My hobbies I enjoy some hobbies like; photography, videography, marketing, promoting, and riding a kick scooter! I enjoy research and studying for things I want to learn to do or have to do! I always hope to bring my positive attitude and enthusiasm anywhere I go!
Thank you,
John Melton II
Timeline
Sales Professional
Xfinity Comcast
09.2021 - 10.2023
Sales Associate
AT&T
04.2019 - 07.2021
Security Officer
Allied Universal Security Services
06.2016 - 04.2019
Shift Manager
Rite Aid
05.2016 - 09.2017
Certification - Certified Nursing Assistant
CareOne
GED -
West Chester OIC