Juliana Hathaway
Beeville
Summary
Excellent organizational and customer service skills. Consistently develop strong relationships with patients and their families through empathetic communication, a respectful attitude, and excellent customer service. Patient Registrar with 3 years of experience in a healthcare office who is friendly and professional. Strong communicator with a methodical and analytical mindset.
Overview
10
10
years of professional experience
Work History
Sales Professional
Aztec Ford Goliad
09.2022 - Current
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Contributed to team objectives in fast-paced environment.
Patient Access Representative
CHRISTUS Spohn Hospital - Beeville
04.2019 - 09.2022
- Worked with department managers regularly to resolve issues and improve services.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Used Meditech/Ecare to collect and process co-payments and out-of-pocket expenses.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Member Service Representative/loan officer
NavyArmy Community Credit Union
12.2015 - 02.2019
- Opened new accounts and processed transactions such as deposits, and withdrawals, creating money orders and cashier checks.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
Education
Associates Degree - Some college (No degree)
Coastal Bend College
Beeville, TXHigh School - undefined
A. C. Jones High School
Beeville, TX01.2015
Skills
- Eligibility Determination
- Clinical issues understanding
- Strategic planning
- Healthcare billing proficiency
- Filing mastery
- Organization and planning
- Team development
- Medical coding capability
- Maintaining records
- Medical terminology
- OSHA regulations
- Regulatory compliance
- CPR and BLS certified
Timeline
Sales Professional
Aztec Ford Goliad
09.2022 - Current
Patient Access Representative
CHRISTUS Spohn Hospital - Beeville
04.2019 - 09.2022
Member Service Representative/loan officer
NavyArmy Community Credit Union
12.2015 - 02.2019
High School - undefined
A. C. Jones High School
Associates Degree - Some college (No degree)
Coastal Bend College