Whitney Norwood
Erie,KS
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Professional Elgibilty Specialist
KDHE
Topeka, Kansas
07.2022 - Current
- Worked closely with human resources to support employee management and organizational planning.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
Clinic Office Coordinator
Labette Health
Parsons , KS
04.2019 - 06.2021
- Provided assistance to other departments within the clinic as needed.
- Answered inquiries from patients regarding billing issues or other concerns promptly and courteously.
- Assisted with the completion of insurance forms and other paperwork as needed.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Processed incoming calls from patients and physicians.
- Communicated with patients with compassion while keeping medical information private.
- Updated patient information in electronic health record system.
- Managed patient registration process including intake forms, insurance verification.
- Facilitated communication between providers and support staff regarding patient care plans.
- Provided excellent customer service to all patients and visitors to the clinic.
Clinic Receptionist
Labette Health
Parsons, Kansas
05.2018 - 04.2019
- Processed patient payments and scanned identification and insurance cards.
- Communicated with patients with compassion while keeping medical information private.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Filed medical forms such as lab results and physician reports in patient charts.
Education
Some College (No Degree) - Early Childhood Care And Education
Labette Community College
Parsons, KSSkills
- Eligibility determination
- Patient registration
- Insurance verification
- Compassionate communication
- Multitasking
- Organizational skills
- Remote office availability
- Microsoft office
References
References available upon request.
Timeline
Professional Elgibilty Specialist
KDHE
07.2022 - Current
Clinic Office Coordinator
Labette Health
04.2019 - 06.2021
Clinic Receptionist
Labette Health
05.2018 - 04.2019
Some College (No Degree) - Early Childhood Care And Education
Labette Community College