Charisma Matthews

• Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
• Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
• Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
• Educated potential customers about the benefits of using Shipt services during informal interactions in stores or when making deliveries.
• Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
• Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
• Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
• Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
• Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
• Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
• Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

TSS- Ensure the safety of the guest, team members, and myself.

Prevent theft and shortage at the front of the store by performing receipt checks for exposed high dollar merchandise.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Responded to student needs and questions promptly.
• Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
• Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
• Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
• Supported classroom activities, tutoring, and reviewing work.

• Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
• Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
• Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
• Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.