CHARISMA MCDONALD
Gresham,OR
Summary
Strong desire to work with a team and to provide excellent customer services to patients, guests and customers by handling challenging and busy environments.
Overview
29
29
years of professional experience
Work History
Heart and Vascular services
Providence Portland Medical Center
12.2019 - 12.2024
- Company Overview: Heart and Vascular services
- Scheduling Heart & Vascular exams for patients and clinics
- Updating insurance information for patients
- Verifying insurance is authorized to schedule
- Working with authorization team exams
- Checking in patients for appointments at the heart center
- Verifying demographics during check in process
- Setting up inpatient accounts for the Ekg, Echo & Vascular techs
- Heart and Vascular services
Main admitting/Short stay surgery/Lab registrar
Providence Portland Medical Center
10.2012 - 12.2019
- Company Overview: Main admitting/Short stay surgery/Lab registrar
- Registering patients in main admitting/short stay surgery
- Registering patients for outpatient services
- Bed control break and sick coverage
- Admitting trainer
- Creating new medical records accounts for new patients
- Pre registered patients for surgery
- Work in different workques during downtime
- Registering patients in a timely fashion
- Entering in demographics and insurance information for patients
- Completing desk patient reports
- Registering patients in short stay surgery
- Escorting patients to their rooms
- Completing registration follow up for patients in maternity and ICU
- Main admitting/Short stay surgery/Lab registrar
Quality Specialist
Vesta Corporation
11.2005 - 09.2010
- Supervised a team of 25 to 35 team members at this third party payment solution call center
- Mentored, trained and coached team members on call expectations
- Advocated and implemented new training materials for team members
- Developed weekly schedules and facilitated team meetings
Customer Service Representative
Randstad Staffing
04.2005 - 11.2005
- Answered customer telephone calls on a daily basis
- Processed cell phone payments for customers
- Issued cancellations for cell phone payments
- Handled deviated customer calls
Customer service Representative, Human Resources, Office Supervisor
Sears and Roebuck
04.1996 - 08.2004
- Facilitated new hire orientations
- Assisted in the hiring process of new team members
- Counted, recorded, and reconciled daily cash deposits
- Researched and investigated cancellations and returns for customers
- Managed and coached office associates
Education
Medical Receptionist
Mt Hood Community College
Gresham Oregon06-2012
Accounting/Management Supervision
Portland Community College
Portland Oregon09-2004
High School Diploma -
Woodburn High School
Woodburn Oregon06-1992
Skills
- Multi-line phone proficiency
- Word processing
- Surgical scheduling experience
- Patient scheduling
- HIPAA compliance
- Patient registration
- Data entry efficiency
- Patient confidentiality
- Verifying insurance
- Checking in patients
- Bed assignments
- Organizing charts
- Reviewing patient information
- Admissions processing
- Customer service
- Time management
- Attention to detail
- Multitasking
- Training and mentoring
- Onboarding and orientation
- Payroll administration
- Employee onboarding
- Recruitment
- Active listening
- Data entry
- Call center experience
- Building rapport
- Retail store support
- Maintaining confidentiality
- Problem-solving
- Organizational skills
- Relationship building
- Handling complaints
Timeline
Heart and Vascular services
Providence Portland Medical Center
12.2019 - 12.2024
Main admitting/Short stay surgery/Lab registrar
Providence Portland Medical Center
10.2012 - 12.2019
Quality Specialist
Vesta Corporation
11.2005 - 09.2010
Customer Service Representative
Randstad Staffing
04.2005 - 11.2005
Customer service Representative, Human Resources, Office Supervisor
Sears and Roebuck
04.1996 - 08.2004
Medical Receptionist
Mt Hood Community College
Accounting/Management Supervision
Portland Community College
High School Diploma -
Woodburn High School
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